Job Description
DESCRIPTION
At Amazon, we are always looking for what we can do better. Our Amazon Customer Excellence Systems (ACES) teams help drive that change.
Finance ACES Black Belts apply Lean Six Sigma problem-solving skills to continuously improve Amazon processes, align them with customer requirements, and deliver positive impacts in controllership and cost savings. Black Belts apply a mix of quantitative and leadership skills to identify areas of improvement and prioritize resources. Black Belts drive the culture of self-inspection and continuous improvement where acting on fact and eliminating defects and waste is the norm. Black Belts contribute to the Finance Operations Production System by leading and mentoring projects, conducting training events, developing materials, and providing metrics on improvements and performance of the program. Black Belts have a documented track record of leading, building rapport, and mentoring process improvement teams consisting of members of all levels and functions, without formal reporting relationships. Finance ACES Black Belts demonstrate Amazon Leadership Principles.
Responsibilities:
- Lead high impact Lean Six Sigma projects (DMAIC, DFSS, Kaizen, FMEA, etc.)
- Mentor Green Belts, Yellow Belts, and Kaizen leaders through their projects.
- Deliver Lean Six Sigma training (Green Belt, Kaizen, etc.)
- Support Finance Operations Production System (FOPS) with continued development of materials, techniques, and metrics.
- Manage a portfolio of improvement projects, including auditing of implemented projects to ensure that process improvements are sustained and benefits are realized.
- Represent Finance ACES in local and global meetings/conference calls and with network-wide projects.
Key job responsibilities
Key functional responsibilities include: FGBS ACES
Black Belts are expected to:
- Lead high impact Lean Six Sigma projects (DMAIC, Kaizen, FMEA, etc.) and audit to validate that benefits are realized and sustained
- Mentor Green Belts, Yellow Belts, and Kaizen leaders through their projects
- Work with other areas of Finance to identify and support Continuous Improvement across all of Amazon
- Deliver Lean Six Sigma training (Green Belt, Kaizen, etc.)
- Initially build, then manage a portfolio of improvement projects
- Represent FGBS ACES in local and global meetings/conference calls and with network-wide projects
About the team
FGBS ACES’ core value proposition is its ability to 1) partner with teams to identify savings and defect reduction opportunities that will have strategic impact on the business, 2) execute and support OE projects that operationalize those savings and defect reductions, and 3) in doing so promotes a culture of continuous improvement by training and mentoring individuals/teams on OE projects. ACES’ structured approach to waste and defect reduction leverages Lean Six Sigma and Agile frameworks to define, measure, analyze, design, and deploy solutions. The solutions focus on people, process(es), and technology, balancing quick wins with longer term technology and automation development to deliver effective customer-centric, scalable, and efficient outcomes. To lay the foundation, ACES offers training options for teams. ACES engages with business and functional leaders and recommend the best approach based on specific needs as well as organizational readiness: from teaching foundational concepts and methods (Yellow Belt and Sponsor trainings) to more advanced Lean, Six Sigma, and Agile concepts applied in a project context (Green Belt and Kaizen trainings). The cohorts of continuous improvement subject matter experts along with leadership Sponsors act as a flywheel to generate opportunities. Projects are launched and executed by ACES directly or by trainees, mentored and coached by ACES. ACES uses cost savings or revenue enhancements as measure of success, including improvements in customer experience (CX).
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- LEAN Six Sigma Black Belt Certification
Job Tags
Full time, Traineeship, Local area,