Job Description

Job Summary:


- Engage with customers via online chat and messaging platforms to provide information, respond to inquiries, and offer assistance.
- Help customers navigate products or services, addressing their questions, concerns, and technical issues.
- Troubleshoot and resolve customer problems; escalate complex issues when necessary.
- Maintain professionalism and high standards of customer service in all interactions.
- Accurately document customer interactions, including inquiries, solutions provided, and follow-up actions.
- Achieve performance targets such as response time, customer satisfaction scores, and chat volume goals.
- Stay current on product knowledge and company policies to deliver accurate information.
- Collaborate with team members and other departments to ensure consistent and effective support.
- Demonstrate strong written communication, problem-solving, and multitasking abilities.
- Exhibit empathy, patience, and a customer-focused attitude in all dealings.

Job Tags

Full time,

Similar Jobs