Job Description

[Radiant] is looking for a customer service representative to join our team in our [remote] office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

About [Radiant]: Founded in 1995, Radiant Systems, Inc. is a global provider of technology to the hospitality and retail industries. Radiant's point of sale hardware and software solutions was created for the consumer experience in restaurants, retail stores, stadiums, parks, arenas, cinemas, convenience stores, fuel centers and other customer-service venues. Radiant has offices in North America, Europe, Asia and Australia..

[Radiant] is a [We work through various selection modules and recruit only the best minds for organizations that associate with us. We believe in creating a network that can help companies find the smartest minds and enable them to reach their highest potential. Our services include a streamlined approach to find the perfect staff and create a community of like-minded people in an office space. organization dedicated to [ To connect organizations to a potential pool of smart passionate minds and ensure that these passionate minds get their due rewards across the globe. ].

We are Radiant, a Global Consulting Company that came to light in 1995. We are humbled to claim that our services are being availed by 50 of the Top Fortune 500 Global Corporations. At present, we are running our radar proactively with 1300+ employees and serving for over 2 decades now. We have 10 offices in the USA and a presence in Canada, UK, Netherlands, Switzerland, and India.

[Radiant] benefits include [health, dental, life].

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