Job Description

As a Customer Service Representative, you will use your love for business, people, and the community coupled with your passion for customer service to build relationships. You will serve as a vital contributor to our Store Operations team and demonstrate your motivation by seizing learning and training opportunities to help launch your career. We'll be an advocate for your growth by providing you resources to help develop your skillset, turning your passion into a rewarding career.

Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.

Assist in customer account management by accepting payments, monitoring, and managing customer appointments.

Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.

Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. 

Conduct vehicle appraisals accurately using the assessment tool.

Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.

Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.

Utilize personal vehicle to complete bank deposits and other Company business throughout the workday .

Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.*

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

• High School Diploma or equivalent required
• Customer service, sales, or retail experience
• Excellent verbal and written communication skills
• Ability to work phone, Point of Sale, Microsoft Office, and other systems
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
• Must be at least 18 years of age (19 in Alabama)
• Background check required (subject to applicable law)
• Physical demands for this position frequently include: the ability to remain in a stationary position, move about inside and outside of the store, the ability to lift or move up to 25 pounds and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

• Associate degree or higher
• Bilingual English/Spanish is a plus and may be required for certain locations

#INDMGR

Our Benefits Include**:

• A comprehensive new hire training program
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Performance-based career advancement
• Educational Reimbursement Program 
• Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
• Company-Sponsored Life and AD&D Insurance
• Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
• Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
• Diverse Culture and Inclusive Environment

**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

About Us

TitleMax® is one of the nation’s largest title lending companies helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans. Since our first store opened in 1998, TitleMax® has expanded to over 900 locations spanning 14 states.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions are in-person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

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