Customer Success Representative Job at W3Global, Skokie, IL

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  • W3Global
  • Skokie, IL

Job Description

About The Role

We are seeking a dynamic and personable Customer Success Representative to join our team. The ideal candidate will be responsible for managing inbound calls, conducting lead intakes, providing exceptional customer consultations, and leveraging their expertise in HubSpot to enhance our customer relationship management processes. The role requires strong soft skills, including excellent communication and problem-solving abilities, to ensure a positive experience for our clients. This is a hybrid role (1-2 days remote) based in Skokie, IL.

Responsibilities

Answering inbound phone calls and assisting customers with inquiries, support requests, and product information.

Conducting lead intakes to gather essential information about prospective clients and their needs.

Performing customer consultations to understand their requirements, address concerns, and provide tailored solutions.

Utilizing HubSpot to manage customer interactions, track leads, and maintain accurate records.

Collaborating with departments to ensure seamless customer experiences and effective resolution of issues.

Proactively identifying opportunities to improve customer satisfaction and retention through feedback analysis and relationship-building initiatives.

Assisting in the development and implementation of customer success strategies and processes.

Providing regular reports and updates on customer interactions, feedback, and performance metrics to management.

Preferred Qualifications

Bachelor's degree preferred

Proven experience in a previous sales, account management, customer success, or related role.

Proficient in Google Suite

Strong organizational and time-management skills.

Excellent communication and interpersonal abilities.

Previous Experience Working In a SaaS Or Technology-driven Company.

Familiarity with sales processes and lead qualification techniques.

Hubspot Experience Required

Crypto or legal knowledge preferred

A strong willingness to learn

Benefits

$40k to $50k annual salary and performance-based bonuses

Retirement plan options

Health insurance

Paid time off

Remote work opportunities (1-2 remote day per week)

Be a part of a growing company with opportunities for individual career advancement

Other Details (for Reference, Not Included In JD)

FLSA status: Exempt

Typical salary: $40-$50k per year

Bonus projection: $10k per year, uncapped

Schedule: Full-time

Job Tags

Full time, 2 days per week, 1 day per week,

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