Customs Brokerage Agent Job at Expeditors, California

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  • Expeditors
  • California

Job Description

Operations:

  • Ensure accurate and timely LOG to DLV process flow
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
  • Understand department process flow constantly looking for areas of improved efficiency.
  • Oversight and execution on all customer standard operating procedures via the DLSOP.
  • Work with the team on meeting KPI standards as per department goals and metrics.


Support the supervisor in the following areas:

  • Daily review of workflow and reports to support the team in meeting metrics
  • Audit files and support the team in ensuring that the team is meeting operating process       standards and compliance regulations.
  • Build and maintain strong relationships with customers and governmental Customs         organizations.
  • Monitor training and timely completion of items on teams learning plan and PDP.
  • Push information to the department daily that enhances productivity metrics and overall purpose/ vision.


Sales / Retention:

  • Participate in the transition of new business/ updates to existing business.
  • Assist in retention calls and complete reviews of customer data in preparation for QMRs


People:

  • Identify with manager / supervisor develop and mentor your No. 2.


Support the supervisor where needed:

  • Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
  • Be a guide for the team mentor agents
  • Followup new hires training as per the company requirement standards.
  • Periodically communicate department goals and expectations with team to ensure buyin and accountability.


Systems:

  • Promote productivity tools
  • Be open to implementing new system changes and enhancements with your team.
  • Be involved and suggest system/process improvements.
  • Set the tone of this environment within your team.


Culture:

  • Proactively promote the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.

 

Qualifications :

Education and Experience:

  • Bachelors degree from a fouryear college or university or equivalent experience.
  • A minimum of 3 years of Customs Brokerage/Compliance experience
  • Computer skills (Microsoft Word Excel Power Point)
  • Ability to type:45wpm
  • Ability to work under pressure
  • Ability to adapt to changes
  • High level of attention to detail
  • Strong organizational skills
  • Strong communication skills
  • Process oriented

Training Requirements:

  • Meet company standards of 52 hours training per year including as needed management/leadership training

Additional Information :

Expeditors offers excellent benefits:

  • Paid Vacation Holiday Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus

Shift: Monday Friday (08:00pm 5:00pm) 

Reporting Structure: Customer Brokerage Lead Supervisor Manager

Remote Work :

No

Employment Type :

Fulltime

Job Tags

Holiday work, Full time, Remote job, Shift work, Monday to Friday,

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