Customs Brokerage Agent Job at Expeditors, California

eDI5TU9tM2Y5MmhlZHd2aldyU3U5QXdmc0E9PQ==
  • Expeditors
  • California

Job Description

Operations:

  • Ensure accurate and timely LOG to DLV process flow
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
  • Understand department process flow constantly looking for areas of improved efficiency.
  • Oversight and execution on all customer standard operating procedures via the DLSOP.
  • Work with the team on meeting KPI standards as per department goals and metrics.


Support the supervisor in the following areas:

  • Daily review of workflow and reports to support the team in meeting metrics
  • Audit files and support the team in ensuring that the team is meeting operating process       standards and compliance regulations.
  • Build and maintain strong relationships with customers and governmental Customs         organizations.
  • Monitor training and timely completion of items on teams learning plan and PDP.
  • Push information to the department daily that enhances productivity metrics and overall purpose/ vision.


Sales / Retention:

  • Participate in the transition of new business/ updates to existing business.
  • Assist in retention calls and complete reviews of customer data in preparation for QMRs


People:

  • Identify with manager / supervisor develop and mentor your No. 2.


Support the supervisor where needed:

  • Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
  • Be a guide for the team mentor agents
  • Followup new hires training as per the company requirement standards.
  • Periodically communicate department goals and expectations with team to ensure buyin and accountability.


Systems:

  • Promote productivity tools
  • Be open to implementing new system changes and enhancements with your team.
  • Be involved and suggest system/process improvements.
  • Set the tone of this environment within your team.


Culture:

  • Proactively promote the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.

 

Qualifications :

Education and Experience:

  • Bachelors degree from a fouryear college or university or equivalent experience.
  • A minimum of 3 years of Customs Brokerage/Compliance experience
  • Computer skills (Microsoft Word Excel Power Point)
  • Ability to type:45wpm
  • Ability to work under pressure
  • Ability to adapt to changes
  • High level of attention to detail
  • Strong organizational skills
  • Strong communication skills
  • Process oriented

Training Requirements:

  • Meet company standards of 52 hours training per year including as needed management/leadership training

Additional Information :

Expeditors offers excellent benefits:

  • Paid Vacation Holiday Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus

Shift: Monday Friday (08:00pm 5:00pm) 

Reporting Structure: Customer Brokerage Lead Supervisor Manager

Remote Work :

No

Employment Type :

Fulltime

Job Tags

Holiday work, Full time, Remote job, Shift work, Monday to Friday,

Similar Jobs

Go See This World

Remote Travel Agent Job at Go See This World

 ...customer service, expert advice, and timely assistance throughout their travel journey...  ...Embrace the flexibility of remote work, allowing you to work from any corner...  ...Great Commissions Work from home or Remote Part-Full time Relaxed Atmosphere E &... 

HL Welding, Inc

Pipe Welder Job at HL Welding, Inc

Welds a variety of metal surfaces or pipe using various types of welding equipment. Welds shell plating, fabricated cast or forged components according to specifications for vessels, tanks or other structural assemblies. Performs other related tasks as assigned, some of... 

Planet Fitness

Planet Fitness Club Manager Job at Planet Fitness

 ...is absent. Qualifications/Requirements Superior customer service skills, preferably in the fitness industry. Experience working as an Assistant Manager at Planet Fitness. Exceptional leadership, diplomacy and listening skills. Basic computer proficiency... 

Five Star Call Centers

Customer Service (Appointment Setting) Job at Five Star Call Centers

 ...We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude. Do you want... 

Planet Fitness

Planet Fitness Team Member Job at Planet Fitness

 ...Who Planet Fitness is Planet Fitness is home of the Judgement Free Zone (JFZ) which means we dont cater to body builders or power lifters but focus more on general fitness. We believe in creating a non-intimidating comfortable environment where everyone can work out...