Job Description

Description

Digital Consultant

Shift Digital is the leader in digital marketing program optimization. Established in 2008 and headquartered in Birmingham, Michigan, our comprehensive solutions help national brands and their local retailers measure, manage, and improve the performance of their digital marketing and sales initiatives.

Shift Digital is looking for a Digital Consultant to join our rapidly growing team! A Digital Consultant utilizes creative, analytical, and communication skills to manage automotive clients. Title may vary based on team placement upon hire.

This position is based out of our Birmingham, MI offices.

The job responsibilities include, but are not limited to the following:

Build and maintain relationships with a dedicated group of automotive dealerships
Build creative assets in Photoshop and Illustrator for placement on dealer websites
Optimize automotive dealership websites for the consumer experience
Draw key insights from analytics to advise clients on opportunities within the Dealer Digital Program
Manage a multitude of tasks in a timely fashion
Communicate program updates to dealers
Access dealer website CMS (content management system) to implement requests
Collaborate with third party provider support teams for advanced requests

Responsibilities:

Support team on key projects and contractual deliverables
Help develop and implement new processes, improve existing processes
Work effectively within the team to prioritize client requests. This includes weighing current customer/prospect needs with longer term product roadmap needs
Monitor and assist in the management of integrated CRM vendors
Manage the dealer support email box to handle all dealer inquiries and identify integration problems
Lead dealer trainings & support for Engage Analytics
Assist Program Manager with dealer level reporting

Desired Skills and Experience

1-3 years of relevant industry experience
If a recent grad, relative experience in an internship or campus club/organization
Bachelor's degree required
Previous phone or customer service experience
Ability to work independently but also as a team player
Time management and superior organizational skills
Adobe Photoshop experience preferred
Understanding of digital marketing best practices

Shift Digital participates in eVerify

EOE

Job Tags

Internship, Local area, Shift work,

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Digital Consultant Job at Shift Digital, Birmingham, MI

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