Job Description

About Sentral

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. 

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. 

Learn more about us at (

Position Overview and Duties

This role closely interacts with Accounting, Operations, Marketing, IT, and On-Site Teams to ensure the successful implementation of our financial and operational initiatives. The Director, Portfolio Operations will be responsible for ensuring Sentral's service standards are instilled throughout all properties and cultivating new relationships and partnerships. This role reports directly to our Vice President of West Coast Operations and will work alongside other Sentral personnel across the Sentral portfolio. This position will allow for some remote work, but will work frequently with multiple properties in the San Francisco Bay Area.

• Responsible for oversight and management of multiple properties and respective on-site teams within the assigned portfolio
• Have deep knowledge in day-to-day operations (hospitality is a plus) to identify areas of opportunities to improve service
  
• Proactively communicate with ownership groups and Asset Management team in a timely manner.
• Analyze monthly and quarterly performance and budget projections; compare to management plan and budget; adjust strategies accordingly.
• Responsible for preparation of annual project budgets
• Provide information and take the lead on Budgets and Capital Improvement Schedules. Ensure that capital improvements and equipment purchases are bid out and completed per schedule.
• Involvement with bidding process/contract execution/required documents from outside vendors.
• Handle construction warranty issues that arise with new projects
• Conduct monthly audits to monitor for any issues in portfolio. Follow up on any concerns found.
• Ensure rent collection at all properties. Review delinquency and work with staff to minimize accounts receivable
• Monitor leasing activity and proactively adjust pricing and concessions with ownership approval in conjunction with the Revenue Management team.
• Ensure tracking and completion of training for all employees hired at assigned properties
• Prepare and participate in unit/property inspections and State/Investor Audits/reporting
• Perform property inspections as needed to ensure company standards are maintained and issues are corrected in a timely manner.
• Track, triage, monitor and resolve Notice of Violations to ensure timely abatement
• Ensure that Yardi and other records are accurate and up to date, including annual audits of all resident records.
• Responsible for timely completion of lender required questionnaires and other reporting requirements
• Maintain current certifications and Service Agreements at properties
• Keep vendors up to date with management changes
• All other duties as assigned

Skills and Experience

• 10+ years related work experience in operations preferably in the hospitality and MF industry.
• BA/BS degree in Business Administration or related field
• Has deep knowledge of property operations and be able to understand their needs.
  
• 5+ years management and experience as a General Manager of luxury communities with positive outcomes and an enhanced resident experience.
• Highly organized and collaborative
• Proficiency with Yardi, CRM, and other Multifamily Technology/Platforms
• Proficiency with modeling investments in Excel and knowledge of database, financial and project management applications
• Strong knowledge of operations with budget formulation
• Excellent verbal and written communication skills
• Solid analytical, organizational skills and ability to multitask
• Keen attention to detail with a proactive problem-solving approach
• Ability to make decisions and initiate action within established guidelines
• Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment
• 20% Travel to Bay area communities

Sentral Benefits 

• Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families. 
• Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members. 
• Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match. 
• Career Development: We offer extensive learning and development opportunities to support growth. 

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: 

• Work in a space that includes indoor and outdoor spaces, with and without covering 
• Move throughout the property for extended periods of time 
  
• Transport boxes and equipment weighing up to 20 pounds 
• Communicate with other persons in the building 
• Observe details in surrounding areas and on a screen 

If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.

As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. 

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