Job Description

Are you passionate about delivering exceptional customer service? Are you a wine enthusiast? At Saddlehill Cellars, we're seeking a full-time Assistant Manager to join our management team at our beautiful winery in Voorhees Township, NJ.

Ready to be part of something extraordinary? Apply now and become part of our vineyard's success story!

THE PERKS OF JOINING SADDLEHILL CELLARS

This supervisory role at our winery offers you the chance to work in a stunning location alongside a dedicated management team. We provide competitive pay and a range of benefits, including:

• Health insurance
• A 401(k)
• Workers' compensation
• PTO
• FMLA

ALL ABOUT US

Nestled in the heart of suburban New Jersey, a mere 12 miles from the vibrant pulse of Philadelphia, Saddlehill sits as an oasis spanning over 70 acres of vineyards and preserved farmland. Opening Spring 2024, our spacious tasting room overlooks the vineyards, farm, horse pastures, and flower gardens. Saddlehill is set to become a distinguished destination with a 175-seat farm-to-table kitchen and tasting room. Opening for lunch and dinner, our establishment will serve menu items crafted primarily from farm-produced ingredients. As part of our retail offerings, we will sell our estate-crafted wines and a variety of foods made from ingredients grown on-site, including jams, sauces, spreads, and honey. We strive to make the tasting room a beautiful place for our customers to unwind and enjoy world-class wine and food pairings.

JOB SUMMARY

We are looking for an enthusiastic & motivated Assistant Tasting Room Manager with a passion for food & wine, who can support the General Manager with the day-to-day operations and can lead all aspects of the shifts at Saddlehill Cellars.

Essential Job Functions include:

• Supervises daily operations of our Tasting Room and assists General Manager with day-to-day operations
• Ensures all front of house staff such as wine tenders, servers and hosts are following items on daily opening, closing side work and cleaning checklists
• Ensures that all standards are being followed to provide the best customer experience including "intangible" items in the tasting room such as making sure music is correct level, lighting is correct, etc. to ensure the best customer experience
• Ensures staff is following steps of service and correct service procedures at any given time
• Ensures seating is done efficiently and controls customer flow
• Is able to motivate and lead front of the house staff to ensure a positive guest experience
• Assists and supports service staff on the floor as needed
• Ensures front-of-the-house shifts are covered according to business, and adjusts as needed
• Communicates with the kitchen staff effectively to ensure food is delivered in a timely manner
• Able to interact with our guests in a positive and passionate way through table touching and can make comfortably wine & food pairing suggestions
• Ensures staff is aware of new procedures, new merchandise, specials, events & more.
• Assists with all front of the house training including cross training staff to ensure service runs without issues
• Cash handling/daily closeouts of staff

Qualifications:

• 2+ years previous management experience in a restaurant/ winery environment preferred
• Ability to read, write, and communicate verbally in English
• Able to stand, walk for longer periods of time
• Exceptional customer service skills, with the ability to create a positive and engaging environment for guests
• Strong knowledge of food and wine, with the ability to make informed recommendations and pairings
• Excellent communication and interpersonal skills, with the ability to establish rapport with guests
• Ability to work effectively in a fast-paced environment, managing multiple tasks simultaneously.
• Flexible schedule availability, including evenings, weekends, and holidays
• Knowledge of safety and sanitation standards in the food and beverage industry
• TIPS Certification required prior to start of work
• A passion for the hospitality industry and a genuine desire to provide an outstanding dining experience
• Weekend availability

ARE YOU EXCITED ABOUT THIS TASTING ROOM FLOOR SUPERVISOR JOB?

If you're eager to advance your supervisory career and have a genuine passion for wine, we're excited to connect with you! Take the first step by applying today through our quick 3-minute initial application process. We can't wait to meet you about this management role!

Our company requires new onboarding employees to undergo a background check prior to hire.

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