Front Desk Guest Services Agent Job at Comfort Inn of Utica, Utica, MI

d1daRFBHcmY4MjFkZHc3aVhybXMvd29idFE9PQ==
  • Comfort Inn of Utica
  • Utica, MI

Job Description

Comfort Inn located in Utica, MI seeks a positive, service-oriented, energetic and self-motivated Guest Services/Hotel Front Desk Agent to join our award winning team on a full-time or part-time basis. The Guest Services/Hotel Front Desk Agent will report to the Assistant Manager and will work closely with the Front Office team as well as other departments of the hotel. The successful candidate will have a friendly, welcoming attitude, be a team player, be efficient and an excellent problem solver.

Providing our guests with a memorable experience and anticipating our guest's needs to achieve the best possible service in the most caring and courteous manner.

Responsibilities include but are not limited to:

  • Checking-in our guests, ensuring proper methods of payment are received, special requests are noted/fulfilled and accurate information is established.
  • Communicate with all departments regarding in-house VIP’s and any special needs.
  • Thoroughly complete all guest transactions.
  • Maintain an up to date working knowledge of all hotel amenities as well as any special events. Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
  • Interact with the team in a professional manner, assisting other departments with necessary information.
  • Be knowledgeable of all emergency procedures and Hotel policies.
  • Maintain the house bank and handle all credit and currency transactions according to Hotel policies and procedures.
  • Communicate all pertinent information to Department Managers and Supervisors.
  • Follow set procedures on posting, charges, cash handling, deposits, and refunds.
  • Solicit guest feedback via appropriate review sites.
  • Answer the telephone in a professional manner and assist guests with any reservations, questions, directions to the property etc.

Job Requirements:

  • Must be able to speak, read, write and understand the primary language, (English) used in the workplace.
  • Requires good communication skills, both verbal and written.
  • Proficient skills in mathematics for basic computations and knowledge of Microsoft Office programs.
  • Must be available to work a flexible schedule; mornings, afternoons, weekends and some holidays.
  • Previous cash-handling experience preferred.
  • Organizational skills including follow-through, problem-solving, and communication.
  • Ability to stand and walk for extended periods of time.
  • Must be able to lift up to 20 pounds occasionally.
  • High school or equivalent education required.
  • Previous Hospitality / Hotel Experience a Plus.

Benefit Packages include Medical (Blue Cross), Delta Dental, 401K Retirement Savings, Vacation & Sick Pay (Paid Time Off), Hotel Travel Discounts, Employee Incentive Programs.

Salary:

  • Commiserate with experience.

EQUAL OPPORTUNITY EMPLOYER.

Job Tags

Holiday work, Full time, Part time, Flexible hours, Weekend work, Day shift,

Similar Jobs

Potawatomi Federal Solutions

Realty Specialist Job at Potawatomi Federal Solutions

 ...Position Title: Government Realty Specialist Division: Advancia Aeronautics, LLC Location: Remote FLSA Classification: Non-Exempt...  ...: Potawatomi Federal Solutions is a federal government contractor who provides essential services and administrative support to... 

University of Notre Dame

Lead Performing Arts Technician Job at University of Notre Dame

 ...Job Description JobDescription The DeBartolo Performing Arts Center seeks a highly skilled and customer-focused Lead Performing Arts Technician (LPAT) to join its four-person Technical Services team.Operating across the Centers five diverse and active venues... 

TRADEBE

Roll Off Driver Job at TRADEBE

 ...leaders focused on recycling and circular economy, managing all different environmental liabilities in a sustainable way. As a CDL Driver at Tradebe, you are at the heart of everything we dodriving our mission forward by safely transporting materials, ensuring... 

Lyons-Decatur Northeast School

High School Spanish Teacher Job at Lyons-Decatur Northeast School

Lyons-Decatur Northeast School is accepting applications for a high school level Spanish Teacher for the 2026-27 school year.

Kinema Fitness

Singing Bowl/Sound bath Meditation Instructor Job at Kinema Fitness

 ...Kinema Fitness is a fast-growing corporate wellness company that provides on-site fitness and wellness programming to companies across the country We are seeking experienced singing bowl / sound vibration healers that can lead various types of classes, for our sites...