Job Description

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

Are you a seasoned General Liability Claims Adjuster with strong litigation experience? In this role, you’ll manage a diverse portfolio of litigated liability claims from first notice through final resolution. You’ll work closely with defense counsel, the VP of Risk Management, and cross-functional teams to protect company interests, reduce exposure, and drive fair, strategic claim outcomes.

If you excel in investigation, litigation management, negotiation, and fast-paced decision-making, this is an opportunity to directly influence risk reduction and contribute to a culture of continuous improvement.

What You’ll Do

• Manage litigated general liability claims, maintaining detailed documentation throughout each claim’s lifecycle.
• Collaborate with defense counsel and leadership to develop litigation strategies, evaluate exposure, and negotiate settlements.
• Prepare files for mediations, hearings, trials, and settlement conferences; attend proceedings as the company representative.
• Analyze reserves, prepare settlement evaluations, and make recommendations for represented and litigated cases.
• Investigate incidents, review legal documents, and collect documentation from internal departments.
• Identify subrogation opportunities and implement strategies to mitigate future losses.
• Participate in Resort Safety meetings and support initiatives that improve safety and reduce claim frequency.
• Ensure compliance with policy language, ISO forms, internal programs, and industry standards.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have thorough understanding of claims handling practices, policy language, exclusions, and ISO forms. Prioritization, organization, effective time management, creativity and self-discipline are needed to successfully perform in this position. Setting and achieving goals set is essential, along with the ability to work closely with defense counsel, and effectively manage litigation. The requirements listed below are representative of the knowledge, skill, and/or ability required.

What We’re Looking For

• Strong background in general liability claims handling, with proven experience managing litigated files.
• Thorough understanding of policy language, exclusions, claims practices, and ISO forms.
• Excellent analytical, negotiation, and communication skills.
• Strong prioritization, organization, and time-management abilities.
• Ability to work independently, collaborate with counsel, and drive cases to resolution.
• Alignment with our company values: Integrity, Passion, and Work Ethic.
• High school diploma or GED required.
• Minimum 5 years of liability claims handling experience, including litigation.
• Valid Florida Adjuster’s License required.
• Preference for candidates with:
  • College degree
  • AICPCU coursework (AIC, ARM, CPCU)
  • Industry-specific continuing education

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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