Help-Desk Analyst Job at INA Solution Inc, Newark, NJ

eEdaTE9HcmY5V2xmY1FuZ1ZMR3E4UWNYc1E9PQ==
  • INA Solution Inc
  • Newark, NJ

Job Description

Job Title: Level 1 Help-Desk support/Customer Service

Part-Time-Should be available on an as-needed basis

Location: Newark, NJ (Onsite)

The shifts will be the 2nd and 3rd shifts.

Purpose of the Job:

  • Responsible for exceptional front-line client support by providing Tier 1 technical support through analyzing and troubleshooting technical problems and resolving relatively simple hardware, software, network, and connectivity problems via several methods (phone, e-mail, instant message, automated alarms, etc.).
  • Responsible for client validation, initial service ticket creation and prioritization, basic troubleshooting, and resolving open incidents in the help desk as the first level of client service delivery; also performed on-site for Key Accounts as designated.
  • Document and triage the request by solving or escalating the request to Tier 2 technical support staff.
  • Ensure help desk services are delivered to clients in a high quality and professional manner consistent with company initiatives, and client expectations as well as internal and external SLAs.

Job Tags

Part time, Shift work, Night shift, Afternoon shift,

Similar Jobs

Get It Recruit - Educational Services

Preschool or Elementary School Teacher / Educator - Remote | WFH Job at Get It Recruit - Educational Services

 ...passionate and dynamic Preschool or Elementary School Teacher / Educator to join our growing team. In this role, you will build and...  ...demonstrate resilience, and work independently. Strong advocacy for early childhood education. Exceptional communication, networking, and... 

Gotham Enterprises Ltd

Licensed Clinical Social Worker (LCSW) Job at Gotham Enterprises Ltd

 ...being. If you're passionate about mental health and looking for a work-from-home opportunity, this is for you. Job Overview:...  ...opportunities and continuing education support. Health, dental, and vision coverage. Ready to make a difference? Apply today... 

Jenkins Ford Lincoln of Crystal River

Auto Diesel Mechanic - Ford Job at Jenkins Ford Lincoln of Crystal River

 .../ Lincoln of Crystal River is looking for an experienced Diesel Mechanic (ASE Certified a plus!) to join our growing team.We will be selecting...  ...working order upon delivery to the customer.The ideal Auto Diesel Mechanic has an unrestricted driver's license, clean driving... 

The Chestnut Hill School

Director of Advancement and Strategic Communications Job at The Chestnut Hill School

 ...The Chestnut Hill School in Chestnut Hill, MA, has engagedDovetailEDto lead the search for a Director of Advancement and Strategic Communications beginning February 2025. Interested candidates should review the opportunity statement and submit a cover letter, resume... 

Crime Scene Resources, Inc

Evidence Technician Job at Crime Scene Resources, Inc

 ...preservation) and the chain of custody. Responsible for conducting fingerprinting and background checks. Regular, predictable, and punctual...  ...established by the City of Gahanna. The Evidence Technician will be required to successfully complete Master Evidence Technician...