Help Desk Support and Level 1 Technician Job at TeamLogicIT, Park County, MT

d205Q08ydlU4MjVaZVF6alg3S3E4QWdac1E9PQ==
  • TeamLogicIT
  • Park County, MT

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

SGS Consulting

Technical Game Developer Job at SGS Consulting

 ...Portfolio required to view skills / craft ~ Minimum 8+ years of Game development and/or AR/VR prototype experiences. You are an...  ...mechanics and UI systems, demonstrating high end skillsets with level blueprint and realtime graphic optimization. ~ Experience with... 

Menu Pros

Virtual Assistant Job at Menu Pros

**Describe your job** *******:** _We are looking for a personal virtual assistant who is reliable, available, and a coachable team player who is focused and fluent in written and spoken English. The work schedule will start at a minimum of 40 hours per week 8 hours a day... 

Equix, Inc.

Equipment Operator Job at Equix, Inc.

 ...welders have extensive knowledge and background in pipeline and fabrication welding. We have a current opening for a Pipeline Equipment Operator. At Equix, we support our customers and stakeholders and constantly strive to exceed expectations with all of our services,... 

Treehouse Learning Center

Infant Teacher Job at Treehouse Learning Center

 ..., and music. While we prefer candidates with some education in early childhood development or a CDA credential, we do offer tuition reimbursement options and professional development assistance. It is essential to maintain a clean, safe, and supportive environment for all... 

NashvilleHealth

Travel CT Tech - Full-Time Job at NashvilleHealth

We are seeking a dedicated Travel CT Tech for an exciting opportunity in Asheville, NC, offering $2,214/week. Perform high-quality computed tomography (CT) scans accurately and efficiently. Provide exceptional patient care, ensuring comfort and safety during procedures...