Help Desk Support and Level 1 Technician Job at TeamLogicIT, Park County, MT

d205Q08ydlU4MjVaZVF6alg3S3E4QWdac1E9PQ==
  • TeamLogicIT
  • Park County, MT

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

Enterprise Mobility

Management Trainee Summer Internship Job at Enterprise Mobility

 ...build valuable business and leadership skills. For a university/college student, the real-world professional experience you'll receive during...  .../hour. Must be able to work** **40 hours per week during the summer.****Responsibilities**When you join our Management... 

New Albany Country Club

Groundskeeper/Landscaper (Seasonal) Job at New Albany Country Club

New Albany Country Club is currently accepting applications for our seasonal grounds crew with the opportunity for year-round employment.This is a perfect job for someone who enjoys being outside, loves the game of golf and doesn't mind getting their hands dirty.... 

Lanham Partners Inc

Sports-Minded Sales Representative - Entry Level Job at Lanham Partners Inc

 ...We are currently hiring an Entry-Level Sports-Minded Sales Representative to join our Landover office. Our client is in need of expanding our renewable energy outreach efforts that provide accessible, clean energy options without the hassle of massive installation fees... 

Guardian Proservices

Airline Baggage Handler Positions - RDU Airport Job at Guardian Proservices

 ...valued member of the Guardian Professional Services Team, you will provide safe and courteous baggage handling services to various airline passengers. Making Every Moment Matter for a World on the GO. Our team understands that time is scarce, we provide unique combination... 

Planet Fitness

Front Desk Opener Job at Planet Fitness

 ...Planet Fitness is looking for a morning opener Monday-Friday. The right applicant will be committed, friendly, and an upbeat individual with early morning experience. If you are looking to gain experience in customer relations, sales, or management, than this is...