Help Desk Support and Level 1 Technician Job at TeamLogicIT, Park County, MT

d205Q08ydlU4MjVaZVF6alg3S3E4QWdac1E9PQ==
  • TeamLogicIT
  • Park County, MT

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

Marc Jacobs

PT Sales Supervisor - Fashion Show (Las Vegas) Job at Marc Jacobs

 ...creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Fashion Show location in Las Vegas, Nevada. The Sales Supervisor will...  ...and procedures QUALIFICATIONS:~3+ years experience in retail, sales, or industry-adjacent role with a focus on customer... 

The Boldt Company

Project Engineer Construction Job at The Boldt Company

 ...ensure the most up-to-date versions are being used throughout the project. Verify that all our completed work aligns with applicable...  ...when necessary. What We Expect From You Four-year engineering, construction management degree or equivalent combinations of... 

Bruckner's Truck & Equipment

Tier 1 Diesel Service Technician/Mechanic - Odessa, TX Job at Bruckner's Truck & Equipment

 ...Since 1932 -Video Don't forget to Like and Subscribe! Keywords: Diesel OR Trucking OR Dealership OR ADP OR Mack OR Volvo OR Caterpillar OR Allison OR Cummins OR Dealer OR Heavy Equipment OR Trailer OR Truck Sales OR Deal Sheet OR Class A OR CDK OR Frame Shop OR Foreman... 

Builders FirstSource

Window Installation Technician Job at Builders FirstSource

 ...Job Description Install windows. Address component product issues at the customers site in order to ensure that customer complaints regarding the quality and reliability of company products are resolved in the most efficient and cost-effective manner. ESSENTIAL... 

Lexuezhe Language Center

Spanish teachers wanted (online or offline) Job at Lexuezhe Language Center

Native Spanish speaker with neutral accent Bachelors degree or above With good quality of teaching kids Wired, high speed and stable internet connection Punctual, responsible, good communication skills and easy-going personality A demonstrated respect of the...