Help Desk Support and Level 1 Technician Job at TeamLogicIT, Park County, MT

d205Q08ydlU4MjVaZVF6alg3S3E4QWdac1E9PQ==
  • TeamLogicIT
  • Park County, MT

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

HMT Tank

Radiographer Assistant Job at HMT Tank

 ...Radiographer Assistant We are seeking a reliable and safety-focused individual to assist Radiographers with Nondestructive Testing (NDT) operations. Responsibilities include setting up and using NDT equipment, supporting inspections, recording results, and performing... 

Esferasoft Solutions Pvt. Ltd.

UI/UX Designer Job at Esferasoft Solutions Pvt. Ltd.

 ...# Create wireframes, prototypes, and user flows to visualize design ideas. # Design intuitive user interfaces for web and mobile...  ...and ensure brand consistency across digital products. # Stay updated with the latest UI/UX trends, tools, and technologies .... 

CentiMark Corporation

DOT / Box Truck Driver (Construction, Commercial Flooring) Job at CentiMark Corporation

 ...performing flooring contractor and the leading provider of polished concrete, epoxy, urethane, and exterior coatings for pedestrian and...  ...as well as our Customer Satisfaction Program. The Box Truck Drivermust demonstrate initiative, be a self-starter with a high level... 

Nationwide Children's Hospital

Clinical Research Coordinator I - RI Academic Affairs & Research Dev-4 Job at Nationwide Children's Hospital

 ...supervision, CRCs engage in the enrollment, recruitment, retention of research participants, and other tasks as needed. CRCs conduct clinical interviews for children and adults, obtain mental health history, and review reported suicidal ideation/behavior to determine if... 

System One

Salesforce Developer Job at System One

System One has an exciting Salesforce Developer opportunity with a partner in the Tulsa, OK area. Successful candidates must be able to provide proof of ability to work in the U.S. without sponsorship. This position is not open to corp-to-corp, subcontractor or independent...