Help Desk Support and Level 1 Technician Job at TeamLogicIT, Park County, MT

d205Q08ydlU4MjVaZVF6alg3S3E4QWdac1E9PQ==
  • TeamLogicIT
  • Park County, MT

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

Sysco

Special Local Delivery Truck Driver Job at Sysco

 ...Sysco has immediate job openings for dependable Class C Special Delivery Truck Drivers to safely and efficiently operate a truck, and...  ...unload/deliver various products (meats, produce, frozen foods, groceries, dry goods, supplies, etc.) to customer locations on an... 

Visolis

Process Engineer, Downstream Processing Job at Visolis

 ...Job Description The Process Engineer with our Downstream Processing teamwill be responsible for providing support activities in...  ...approximately 10-20 kg routinely. Eligibility to work in the US (no visa sponsorship/transfer). Preferred Qualifications Industrial... 

PwC

Specialized Tax Services - Energy Incentives & Credits Senior Associate Save for Later Remove job Job at PwC

 ...purpose-led and values-driven leader at every level. To help us achieve this we have the PwC...  ...in Accounting, Taxation, Engineering, Sustainable Resource Management, Environmental Health...  ...does not intend to hire experienced or entry level job seekers who will need, now or in... 

Texas Nursing Services

Home Infusion Registered Nurse (IVIG Therapy) Job at Texas Nursing Services

 ...Home Infusion Registered Nurse (IVIG Therapy) Fort Worth, TX | Part-Time Hourly Pay: $40.00 to $45.00 (Based on Experience) Service Site: Patient located in the Fort Worth area Flexible Schedule | Mileage Reimbursement Position Summary... 

Twilio

Software Engineer, Demo Platform Engineering Job at Twilio

 ...Engineering team, you will have a direct impact in consolidating the demo platform across both Comms and Segment for the first time in Twilios history. You will be responsible for creation, maintenance, and designing of the entire full stack demo environment, including...