Scope of Position: Mestek, Inc, a leading HVAC equipment manufacturer, is seeking an experienced HVAC Technical Service Representative to provide technical support for our HVAC products, including troubleshooting, application assistance, and system optimization. This role is primarily focused on providing post-sales support via phone, email, and remote diagnostics, helping customers, contractors, and field technicians resolve issues quickly and efficiently. As a key member of the technical support team, you will be the go-to person for troubleshooting product issues, answering technical questions, and guiding customers through HVAC system configurations, installations, and control operation. The ideal candidate will have hands-on experience with HVAC products, a strong understanding of system operations, and the ability to resolve issues efficiently. Key Responsibilities: Provide phone-based and email support to customers, field technicians, and contractors on troubleshooting HVAC system issues, focusing on electrical, and controls-related problems. Develop and maintain a deep technical understanding of Mestek control systems and related HVAC products. Verify control system functionality through hands-on testing and analysis to ensure reliable operation. Collaborate with the engineering team to create and update technical manuals, installation guides, and product documentation. Occasionally provide training to customers or field technicians to improve their understanding of product functionality and best practices. Record and document support cases in the ticketing system, ensuring a complete log of the issue and resolution for future reference. Perform other similar or related duties as required or requested Position Requirements Associate's degree or technical school certification in HVAC or a related field. Strong understanding of HVAC system operation, components, and real-world applications. Familiarity with industry-standard communication protocols such as BACnet, LonWorks, Modbus, and N2. Hands-on experience with control systems, including relay logic and analog signals (0-10V, 4-20mA). Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Comfortable working directly with customers to diagnose and resolve complex technical issues. Highly organized, self-motivated, and capable of analyzing technical problems with clear communication. Willing and able to travel domestically on an as-needed basis.
...The Product Owner will be working closely with the Development teams, Internal Departments and Business Function to identify and design solution... ...and technical debts. Maintain the JIRA board to align with Scrum Teams and Sprint cycles. Participate in Daily Scrum, Sprint...
...experience) Maximum Se curity is seeking a skilled and dependabl e Operator to join our growing Command Center team in Huntington, NY. In... ...malfunctions promptly to the appropriate personnel. Answer phones and radios in a professional, courteous manner and handle...
...infrastructure, data, and systems from cyber threatsby designing, implementing, monitoring... ...measures. It blends cybersecurity engineering, incident response, system monitoring,... ...collaboration to ensure ongoing information security and resilience. JOB RESPONSIBILITIES:...
...) for Psychiatric/Behavioral Health Hospital located in Weston, WV... ...Attendant/Patient Sitter; No experience necessary! A limited number... ...visits, and transports Assists nursing staff in responding to... ...school diploma or GED Direct care experience, customer service...
...Our growing security and patrol organization is currently accepting applications for the role of Armed and Unarmed Security Officers... ...Part-time. Salary: From $16.00 per hour. Benefits: Paid time off. Experience level: ~1 year. ~ No experience needed....