Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!
Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.
From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.
For more information on what we are about as a company, check us out by following the link below:
As the IT Manager, you will be responsible for overseeing the maintenance and effective use of all systems and technology resources at the location.
Detailed Responsibilities
* Overseeing the performance of all IT based applications and systems at the location
* Training and supporting management teams in the proper use and maintenance of systems and applications
* Conducting proactive maintenance of systems and IT infrastructure at the location
* Acting as the primary point of contact for issues/user queries
* Serve as primary contact for systems support and IT related inquiries within their region
* Coordinate system and application training through the Home Office IT team with vendors or internal resources as requested
* Consistently follow IT service priorities to ensure the best support and communication to their locations, regional support teams and the Home Office
* Support global or major events (USTA, golf, Superbowl, All-Star Game, etc.) as requested
* Provide systems support
* Coordinate on-site support for location events as requested
* Act as the escalation point for the support of all IT related systems
* Manage location system issue logs
* Participates in regularly scheduled calls with Home Office personnel and vendors to review outstanding issues
* Communicate progress to relevant location, regional, and Home Office personnel as needed
* Maintain inventory counts of all field-based systems by location and service offering within their respective region
* Follow up with location and Regional Management at regular intervals to ensure systems are performing as expected
* Ensure systems and servers are properly patched, on a consistent version of software, and running in a stable environment throughout their region due on a quarterly basis
* Escalates location level system upgrade/replacement requirements and development requests to Home Office IT team
* Assist in the planning, coordination and execution of system installations and upgrades
* Understand and execute technical priorities, standards and procedures for existing and future systems as directed
* Reviews and evaluates new technology and system offerings against current and future business needs and works with Home Office IT to make recommendations for implementation
* Develop hands-on, in-depth knowledge of products and maintain technical and operational analysis of strengths and weaknesses
* Provide technical support and act as an escalation point for local IT support (local IT managers, or hourly IT supervisors/technicians)
* Lead and follow up with vendor resources, on-site support, or location personnel teams while working on any given project
* Other tasks as assigned
Skills and Experience
* BS/MS in Computer Science or related field preferred; or equivalent combination of education and experience, equivalent skill
* Minimum of 5 years experience supporting POS systems in the restaurant/hospitality business is preferred
* Core skills such as network, database, and scripting
* Demonstrated strong leadership skills
* Excellent written and verbal communication skills
* Able to work independently without close supervision
* Able to analyze issues and problems and know and follow escalation plan
* Well organized, able to handle multiple tasks at the same time
* Experience with cloud-based POS (Appetize, Bypass, VenueNext) is preferred
* Experience with PCI compliance is preferred
Apply to Levy today!
Levy is a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Associates of Levy are offered many fantastic benefits.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
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