live chat agent Job at capco wipro, New York, NY

d214RE9XclI4MkpjZGczc1g3T2cvd2dhc0E9PQ==
  • capco wipro
  • New York, NY

Job Description

We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Chat Agent Duties and Responsibilities

  • Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
  • Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
  • Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
  • Maintain a high level of professionalism and customer service etiquette in all interactions.
  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
  • Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
  • Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
  • Collaborate with team members and other departments to ensure consistent and effective customer support.

Chat Agent Requirements and Qualifications

  • High school diploma or equivalent; college degree preferred.
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Previous customer service or chat support experience is a plus but not required.
  • Strong problem-solving skills and the ability to think quickly and logically.
  • Proficiency in using computers and familiarity with chat and messaging platforms.
  • Ability to multitask effectively and handle multiple chat conversations simultaneously.
  • Empathy, patience, and a customer-focused attitude.
  • Willingness to work flexible hours, including evenings, weekends, and holidays if required.
  • Team player with strong interpersonal skills.
  • Ability to adapt to changing processes and technologies.

Job Tags

Holiday work, Part time, Flexible hours, Afternoon shift,

Similar Jobs

TEKsystems

Medical Receptionist Job at TEKsystems

 ...similar role in a healthcare setting. Experience as a Medical Receptionist or Medical Call Center/Customer service, pharmacy or related...  ...Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions... 

Pfizer

Sr. Associate Scientist Job at Pfizer

 ...Why Patients Need You Pfizer's purpose is to deliver breakthroughs that change patients' lives. Research and Development is at the heart of fulfilling Pfizer's purpose as we work to translate advanced science and technologies into the therapies and vaccines that... 

ProSource Talent

Supervising Psychiatric Advanced Practice Nurse (PMHNP) Job at ProSource Talent

 ...A Brand New 24-hour Crisis Receiving Stabilization Center is seeking an experienced Supervising Psychiatric Advanced Practice Nurse (PMHNP) to provide psychiatric evaluation, medication management, and clinical oversight within a fast-paced crisis setting serving... 

Embraer

US Income Tax Specialist - EVE Air Mobility Job at Embraer

 ...Position Summary: We are seeking a US Income Tax Specialist to join our corporate tax team. Candidate will be responsible for the...  ...and Exchange Commission (SEC). Key Responsibilities: Prepare and/or review US federal, state, and local income tax returns,... 

Capital One

Senior Software Engineer (Bank Tech) Job at Capital One

 ...Overview Senior Software Engineer (Bank Tech) Do you love building and pioneering in the technology space? Do you enjoy solving...  ..., inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors...