live chat agent Job at capco wipro, New York, NY

d214RE9XclI4MkpjZGczc1g3T2cvd2dhc0E9PQ==
  • capco wipro
  • New York, NY

Job Description

We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Chat Agent Duties and Responsibilities

  • Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
  • Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
  • Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
  • Maintain a high level of professionalism and customer service etiquette in all interactions.
  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
  • Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
  • Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
  • Collaborate with team members and other departments to ensure consistent and effective customer support.

Chat Agent Requirements and Qualifications

  • High school diploma or equivalent; college degree preferred.
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Previous customer service or chat support experience is a plus but not required.
  • Strong problem-solving skills and the ability to think quickly and logically.
  • Proficiency in using computers and familiarity with chat and messaging platforms.
  • Ability to multitask effectively and handle multiple chat conversations simultaneously.
  • Empathy, patience, and a customer-focused attitude.
  • Willingness to work flexible hours, including evenings, weekends, and holidays if required.
  • Team player with strong interpersonal skills.
  • Ability to adapt to changing processes and technologies.

Job Tags

Holiday work, Part time, Flexible hours, Afternoon shift,

Similar Jobs

AbbVie

Scientific Director / Medical Director, Medical Affairs - Oncology Job at AbbVie

 ...solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact...  ...LinkedIn and Tik Tok . Job Description The Medical Affairs organization provides patients, healthcare providers, and... 

DataClover

Service Technician Job at DataClover

 ...silver or gold Porsche certified. 3-5 years experience. Ability to commute/relocate: ~ Littleton, CO: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Experience: ~ working in a dealership: 3 years (Preferred)... 

Three Brothers Concrete

Concrete Form Setter Job at Three Brothers Concrete

 ...Type: Full-time Pay: $23.57 $30.00 per hour Under the direction of the foreman, a Concrete Form Setter performs a variety of carpentry tasks associated with the prepping, pouring, placing, and finishing of concrete. This may include using a variety of concrete... 

EG America (Cumberland Farms)

Guest Services Call center Representative Job at EG America (Cumberland Farms)

 ...experience Soft Skills/Other: Guest Service Mentality Data entry and typing skills Strong phone skills Problem Solving...  ...applications Must be available to work nights, holidays, and weekends Job Type: Full-time Benefits: ~401(k)~401(k)... 

Greysteel Company Llc

CRE Sales Intern (Spring/Summer) Job at Greysteel Company Llc

 ...path to commercial real estate brokerage, to participate in its summer internship program. This internship offers a unique opportunity...  ...Prior academic or professional experience in commercial real estate sales.~ Possess strong organizational skills, adept at managing...