Job Description
At Liberty, we are proud to integrate our Diversity, Equity, and Inclusion (DE&I) throughout all functions and areas of the Bank to maximize our impact and exceed goals. We believe deepening our DE&I strategies in the workplace and communities we serve creates a much better place to work for our teammates and a safe place where our customers are connected and supported. We take pride in promoting a socially responsible and sustainable future through initiatives and investment.
SUMMARY OF THE JOB : Reports to an Underwriting Supervisor. Incumbent is responsible for providing support to loan originators by working directly with Borrowers with the primary objectives of 1) enabling the loan originators being supported to close more loans; and 2) improving the quality of loan files submitted to underwriting.
Support Loan Officers in our Boston Market by assisting in the origination process. This includes communicating with borrowers and supporting or guiding them through the process of obtaining a Retail Lending loan (i.e. mortgage, home equity loan, or HELOC). This includes working with borrowers directly (via phone or in-person), loan originators, and loan support staff to obtain information from borrowers and submit a complete file for underwriting. Knowledge of AUS, FHA, VA, USDA, and State finance programs required.
ESSENTIAL FUNCTIONS: - Effectively manage a pipeline of 35 to 40 loans with focus on critical dates and file completeness.
- Responsible for completing loan applications by working with borrowers and loan originators.
- Responsible for ensuring that all loan documentation relative to the submission of an application is complete, accurate, with information received, reviewed, and verified, including updated income, assets and liabilities, contracts, and update application accordingly.
- Manage all loan applications for subordinate liens (i.e. HDF, HH, HOP, LCI, FHLB, etc.) with direct contact with agencies ensuring files meet each agency requirements.
- Run AUS system and match findings to Loan Operating System ensuring accuracy of information submitted.
- Order appraisal and applicable PDR/Inspections as needed.
- Issue commitment approval package and attorney notifications.
- Communicate all loan approvals to Liberty Bank assigned Attorney.
- Understanding of Liberty Bank products, policies, procedures, and secondary market guidelines to ensure files submitted are complete.
- Frequently interact with third parties such as realtors, attorneys, and builders to facilitate the exchange of information for a seamless application and closing process for borrowers.
- Act as a Liaison between customer and underwriting to facilitate a submission to underwriting for final approval.
- Responsible to redisclose all loans as required within regulatory required timelines.
- Monitor APR for accuracy and redisclose as required.
- Generate, deliver, and work with Borrower and vendor on all CHFA and Condominium specific requirements.
- Identify problem situations and act proactively to resolve.
- Update Loan Originators on the status of all pending and approved loans on an as needed basis.
- Contact Loan Officers and Borrowers with loan approvals and conditions.
- Communicate directly with the applicants beginning with initial application contact, throughout the process including loan approval, discuss and review outstanding loan conditions and continue contact to ensure all conditions have been received to facilitate a clear to close.
- Review Commitment Expiration, Appraisals Outstanding and Rate Lock Reports on a daily basis
- Communicate expiration dates to borrowers and Loan Originator’s and request rate lock extensions or exceptions for all approved loans as needed.
- Assist customers in clearing conditions and validate all documents submitted.
- Assist construction customers with permits and/or builder requirements.
- Review all Mortgage Insurance certificates for proper coverage and rates.
- Generate a “Clear to Close” form and communicate with Borrower to meet regulatory guidelines for signature and receipt.
- Provides consistent level of high-quality customer service to customers and internal partners
- Perform any additional duties/activities assigned by management.
- Assure compliance with Liberty Bank policies and procedures.
- Review and understand various reporting from internal and external sources.
- Adheres to applicable federal and state regulations and Bank policies and procedures, including OFAC, BSA, PATRIOT Act, Privacy, and consumer protection regulations.
- Will need to be registered with the National Mortgage Licensing System (NMLS) Anyone who takes a residential mortgage loan application or offers or negotiates terms of a residential mortgage loan for compensation or gain must register with the NMLS as a Mortgage Loan Officer (MLO). To be registered, the MLO must pass a background check. Failure to comply with registration and annual registration or not pass a criminal background check administered by NMLS may result in termination.
- Maintain effective working relationships with Loan Originators, Loan Advisors, Closers and all fulfillment staff.
- Perform any additional duties/activities assigned by management.
SECONDARY FUNCTIONS: - Stakeholder communication
- Communicate regularly with internal partners and external vendors
principal accountabilities: - Excellent communication skills with ability to work directly with borrowers.
- Strong understanding of mortgage/home lending products
- Working knowledge of conventional and government loan programs, and secondary market guidelines
- Demonstrated ability to live the Liberty Bank values of Accountability, Customers, DE&I, Integrity, Relationships, Teamwork, and Trust
- Desire to learn new things, adapt to change, and meet deadlines.
- Passionate about helping customers with retail lending products in a positive way.
- Sense of urgency to achieve measurable results.
- Enjoys the challenge of transformation
MINIMUM REQUIREMENTS: - 5+ years of related experience in multiple areas of mortgage/consumer loan processing or related activity
- 10+ years of relevant industry experience
- Knowledge of Loan Estimate, APR, interest rates and disclosure/re-disclosure timelines.
- Proven ability to work with customers and achieve high satisfaction ratings.
- Ability to partner with internal teammates for common goals.
- Strong organizational and time management skills
PHYSICAL REQUIREMENTS: - Use of General Office Equipment
- Ability to Work on a Computer for Extended Periods of Time
COMPLIANCE: Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank’s goals and objectives. The Bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin, or veteran status.
Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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