Job Description
The Office of Crisis Intervention provides vital support to all residents of Lehigh County who are experiencing a mental health emergency with the purpose of accessing treatment, recovery, and ultimately an improved quality of life. Come join our team and help make a difference in the lives of others.
This is a highly responsible position in the combined Information & Referral and Crisis Intervention Unit. The Crisis Intervention Unit is licensed for telephone, walk-in, and mobile services through OMHSAS and is a designated 988 call center. Regulations for licensing of these services require a crisis worker to qualify as a mental health professional. Crisis workers who are not mental health professionals must be directly supervised by a mental health professional. Information & Referral duties include processing referrals to all DHS offices and providing information about DHS services and community resources.
Obtain information from clients, members of their families, and others necessary for the identification of social, economic, emotional, health, or physical problems and for assisting clients in obtaining a wide variety of services on the basis of established policies, regulations, and statutes. Provide immediate support and de-escalate crises using intervention techniques. Screen, prioritize, and manage all requests for mental health and DHS services received by phone, outreach, or walk-in referrals. Recognize symptoms of mental illness for clinical assessments, determine service needs, and problem-solve post-assessment. Assess potential dangers in crisis situations, employ de-escalation techniques, conduct outreach assessments, and provide support prior to involuntary treatment.
Act as petitioner for 302/304 commitments if no alternative is available; attend mental health review hearings and assist petitioners when completing 302 documentation. Inform individuals of community resources, facilitate linkages, and assist with procedural intake requirements. Research and update community resource databases as necessary. Assist with daily operations, including copying, filing, and maintaining office. Collect and document 988 call data. Meet with Assistant Director and/or Director to review cases and discuss procedures as needed. Attend staff meetings, MH/ID and D&A staff meetings, in-service training by DHS, and approved external training sessions. Complete other duties as assigned.
Must have a valid driver's license. Responsible to accompany, transport and assist individuals in crisis using either a personal vehicle or county vehicle.
Work Schedule and Additional Information: - Full-time employment.
- Work hours are 8:00 am to 4:00 pm, Monday - Friday, with a 30-minute lunch.
- There may be a rotation of shifts.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
QUALIFICATIONS Minimum Experience and Training Requirements: - Six months of experience as a County Caseworker 1; or
- Successful completion of the County Social Casework Intern program; or
- A bachelor's degree with a social welfare major; or
- A bachelor's degree which includes or is supplemented by 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences and one year of professional social casework experience in a public or private social service agency; or
- Any equivalent combination of experience and training which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.
- Applicants will be considered to have met the educational requirements once they are within two months of graduating with a qualifying degree/credits.
Other Requirements: - PA residency requirement is currently waived for this title.
- Hiring preference for this vacancy will be given to candidates who live within Lehigh County. If no eligible candidates who live within Lehigh County apply for this position, candidates who reside in other counties may be considered.
- You must be able to perform essential job functions.
Legal Requirements: - You must pass a background investigation.
- This position falls under the provisions of the Child Protective Services Law.
- Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.
How to Apply: - Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans: - Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS): - 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
Job Tags
Full time, Internship, Local area, Immediate start, Rotating shift, Monday to Friday,