Mac Support Specialist Job at Capleo Global LLC, Los Angeles, CA

eG10SU1tM1c4bWhlY3dua1g3S3I4d3dlc0E9PQ==
  • Capleo Global LLC
  • Los Angeles, CA

Job Description

Shift: 08:00am to 05:00pm

Duration: 12 Months

Pay: $20-25/-Hour




Day to Day Work:

As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops. Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.




Responsibilities

Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, and peripherals Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.



Requirements

This role requires both Windows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting.

Job Tags

Shift work,

Similar Jobs

RainesDev

Frontend Engineer Job at RainesDev

 ...We are looking for a talented Frontend Engineer to join our team and contribute to building cutting-edge, user-facing products. You will work on applications that handle and display large volumes of data efficiently while ensuring optimal performance, security, and... 

SpaWell at Napa Valley Marriott

Spa Supervisor Job at SpaWell at Napa Valley Marriott

 ...COMPANY OVERVIEW Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California... 

Youth For Christ USA Inc.

EVENT PLANNING SPECIALIST / MARKETING ASSISTANT Job at Youth For Christ USA Inc.

Position Summary Essential Functions The Event Planning / Marketing Assistant has strong organizational, creative, and communication skills. They will coordinate fundraising events and campaigns, as well as develop and oversee the SYFC Annual Communications calendar... 

Jersey City Free Public Library

Library Assistant - Part Time (New Jersey Room) Job at Jersey City Free Public Library

 ...JCFPL JOB TITLE: Library Assistant LOCATION: PG Main - New Jersey Room REPORTS TO: New Jersey Room Department Manager (Librarian...  ...at SALARY EXPECTATION: $21.98 / hour The Jersey City Free Public Library is looking for a part-time Library Assistant to help... 

Jefferson Health

Radiology Technologist - East Region Job at Jefferson Health

 ...Job Details Join the mission of Improving Lives as a Radiology Technologist at Jefferson Health. With more than 42,000 employees, we're the second largest employer in Philadelphia and the largest health system in the Philadelphia region. And our work to improve lives...