JOB OVERVIEW The Operations Assistant Manager plays a pivotal role in overseeing the assigned shop's daily operations, ensuring exceptional customer experiences, developing staff members, overseeing production/inventory, and maintaining product quality. This dynamic role involves managing staff, maintaining the highest sanitary/aesthetic standards, overseeing production schedules, purchasing, controlling inventory, supporting marketing initiatives, fostering a collaborative team environment, and driving the shop's growth. With a focus on operational excellence, the Assistant Shop Manager contributes to achieving sales goals, optimizing efficiency, and creating a welcoming space for customers and team members alike.
KEY RESPONSIBILITIES
Operational Management
- Manage daily store operations, including opening and closing procedures, and adherence to SOPs
- Create SOPs in collaboration with Operations Director
- Maintain high standards of product quality, presentation, and customer service daily
- Manage any shop concerns with urgency & professionalism
- Maintain portion control and product consistency while upholding company quality standards to ensure operational excellence
- Identify and implement improvements to streamline operations and enhance efficiency
- Monitor & maintain cleanliness, safety, and health standards in compliance with regulations
- Troubleshoot and resolve operational issues promptly
Production
- Oversee daily production for accuracy, efficiency, & quality, demonstrating top speed/accuracy daily
- Monitor & maintain consistent use of the production log daily
- Train Operations Associates directly & oversee all other training
- Coordinate with operations team to optimize workflows and meet production deadlines
- Create daily production and prep task schedules
- Plan ahead by ordering, tracking, and receiving mixes & ingredients
- Create & offer suggestions for vegan ice cream options, ensuring quality and consistency in taste and texture
Multitasking Between Front and Kitchen
- Seamlessly shift between front-of-house duties and kitchen tasks as needed
- Maintain a balance between customer service and production responsibilities during busy periods
Product Quality/Knowledge
- Be knowledgeable about all products/ingredients to answer customer questions, offer recommendations, and provide allergen information
- Ensure all items meet standards for presentation, taste, and freshness
- Immediate troubleshoots when product quality is not up to standards
Customer Service
- Lead by example to provide exceptional customer service, train staff on best practices, and actively assist during high-volume periods
- Handle customer inquiries, complaints, and feedback professionally and promptly
- Encourage loyalty via loyalty programs & remembering regulars
- Foster connections with customers through personalized service and community engagement initiatives
Team Leadership
- Assist in training, scheduling, and supervising team members.
- Cultivate a positive and collaborative team environment that encourages accountability and growth
- Motivate employees to meet or exceed performance expectations
- Conduct shift handovers and provide clear communication to staff
- Prepares for peak times by leading the team to fully restock all items, consolidate all possible tubs, fill pints, wash dishes/tubs, etc
- Address team conflicts constructively and provide feedback to resolve challenges
- Immediately take over emergency crisis by taking full accountability
- Oversee all staff to adhere to uniform and other shop policies
- Provide regular performance feedback for all staff
Inventory & Financial Management
- Track inventory levels, reorder supplies as needed, and assist with inventory counts and waste control to maintain profitability
- Support cash handling procedures, including counting registers and preparing for deposits
- Purchasing all items from merchants with best pricing
Marketing & Promotions
- Collaborate with the Operations Manager to execute in-store promotions, fundraisers, and events
- Provide insights on local marketing opportunities and customer preferences
- Ensure promotional materials and signage are displayed correctly
- Reach out to schedule fundraising partnerships & donations
- Assist in creating content for social media
Facility Management
- Ensure the shop meets all health, safety, and sanitation standards, maintaining a clean, welcoming, and visually appealing environment
- Maintains a meticulous standard of cleanliness throughout customer-facing and work areas, ensuring a hygienic environment at all times
- Ensure all systems (electrical, HVAC, water, etc) & equipment are functioning correctly for customer comfort and proper storage conditions
- Ensure the facility complies with health codes and food safety regulations
- Maintain proper cleanliness and sanitation standards in all areas, including the kitchen, customer, and restroom spaces
- Monitor and replenish cleaning supplies, paper goods, and maintenance tools
- Monitor and optimize energy and water usage to reduce operational costs
- Ensure fire extinguishers and emergency exits are accessible and compliant with local regulations
- Oversee work performed by external contractors and verify completion to specifications
- Oversees the shop's interior and exterior are clean, welcoming, and visually appealing
QUALIFICATIONS
- Maryland Certified Food Manager
- Proficiency in Microsoft & Google applications
- Minimum of 2 years of prior supervisory experience
- Passion for what you do - you love both the people and business sides of the food industry and are great at thinking through both challenges and opportunities in either area
- Adaptability and flexibility - you recognize that in the food industry, anything can - and will - happen and you're able to calmly troubleshoot issues
- Eye for detail - you understand how to break down larger goals into day-to-day action and are inherently meticulous and strategic
- Exceptional communication skills; communicates daily challenges & issues with clarity and professionalism
- Strong accountability, taking full ownership of responsibilities while maintaining a growth-minded attitude focused on continuous improvement with everything that happens at the assigned shop
- Highest emotional regulation & professional language; demonstrates composure and professionalism under pressure & stress
- Maintains a positive and solution-oriented mindset in challenging environments via tact & diplomacy
- Always prioritizes the shop's performance by maximizing opportunities
- Daily professional & neat appearance; adherence to our uniform policy for all staff
- Dedication to Sarah's vision and brand values/mindset; takes full accountability and consistently self-reflects for areas for improvement
- Collaborative spirit and commitment to Sarah's core values - you're a team player and willing to lend a hand or elevate those around you and you're the first to jump in if extra help is needed. You add your own individuality to contribute to a positive and uplifting work environment.
Job Type: Full-time
Pay: $42,000.00 - $45,000.00 per year
Benefits:
Shift:
Application Question(s):
License/Certification:
Ability to Commute:
Work Location: In person
...growth and customer demand, CommScope is looking to add an Account Manager to our Building Connectivity Infrastructure team. The candidate... ...customer service by understanding the customer and specific business units and delivering products, services, and solutions to meet...
...About the POSITION: Clinic is seeking a compassionate and adventurous Nurse Practitioner (NP) to join our dedicated healthcare team in Bethel, Alaska . This role is part of our Village Travel Program , a unique opportunity to provide care to some of the 56 remote...
...Senior QA Manager, Computer System Validation (CSV QA) - ConsultantThe Opportunity: Serve as the Computer System Validation (CSV) QA subject matter expert and provide guidance on and interpretation of global GxP guidance and regulations of computerized systems...
...last five years and now has a mission-driven staff of 3,000 and over 80 sites in the five boroughs. Program Details: The ESOL instructor will work at Commonpoints The Jack & Shirley Silver Hub by offering English language classes tailored to general English...
...We are conducting a search for a motivated Conflicts Researcher II with a bachelors degree and a minimum of two (2) years of research experience... ..., and the Conflicts and New Business Intake Department with legal research, analysis, and counsel on matters relating to...