Job Description

Under the supervision of the North Central Director of Behavioral Health the Outpatient Services Lead Manager provides administrative and Evidenced Based Practice (EBP) focused supervision to clinical supervisors and staff and participates in administrative activities to support program and service delivery. 

In collaboration with the North Central Director of Behavioral Health, they will oversee and ensure that all outpatient behavioral health services provided, are in line with the mission, vision and strategic goals of Catholic Charities.

The Outpatient Services Lead Manager in collaboration with the Clinical Utilization Manager works to ensure that high qualify services are provided and participates in tasks focused on continued quality improvement for the outpatient behavioral health programs in North Central region. The Lead Outpatient Services Manager will also work in conjunction with other managers and Directors throughout the Catholic Charities Network to ensure consistency in development and delivery of services and adherence to policy and procedure.

This position directly supervises the clinical supervisors and service delivery of outpatient therapists, case managers, and New Journeys.

Outpatient Program oversight:

• Participates as a member of Catholic Charities Clinical Team.
• Ensures that outpatient programs and staff meet all regulatory and statutory requirements per the WAC.
• Oversees caseloads to ensure proper level of care assignment and that case management services are provided as indicated.
• Ensure that outpatient service providers maintain 60% productivity.
• Encourages and coaches staff in a manner consistent with the mission and vision of Catholic Charities.
• Facilitates and attends clinical meetings.
• Assists with the development and implementation of staff training consistent with the expectations and services provided in the outpatient programs.
• Assists with audit preparation or corrective action implementation as needed.

Hiring:

• Assist in the hiring of outpatient behavioral health programs staff, coordinates appropriately with the North Central Director and Human Resources department to initiate hiring process, as indicated.
• Helps with recruitment and selection of clinical staff and supervisor/leads.

Clinical Supervision:

• Provides EBP clinical (and administrative) supervision to assigned outpatient supervisors and clinical staff at a frequency outlined by Behavioral Health Policies and Procedures.
• Conducts 6 month and annual performance evaluation for supervisees of Outpatient Behavioral Health program.
• Provides Clinical Supervision that is structured the requirements for staff seeking out Licensure.
• Provides clinical supervisory back-up for Outpatient services.
• Ensures staff performance meets agency productivity and documentation required.
• Develops and implements corrective action plans with staff to address performance issues, as indicated.
• Assigns, supervises and monitors clinical activities of assigned supervisees through individual and group supervision, review of clinical records, sitting in on sessions as applicable.

Quality Assurance:

• Implements and maintains fidelity to evidence-based clinical practices and programs.
• Participates in Quality Improvement activities with the Clinical Utilization Manager as required for all clinical supervisors.

Perform other duties as assigned.

The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the physical requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements:

This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 80% of the time. Position also requires ability to drive with adequate vision and skill.

Non-Physical Requirements:

Education:

• A minimum of a Masters’ Degree in Social Work, Counseling or related Behavioral Sciences.

Experience:

• 3+ years’ of experience in Clinical Supervision.
• At least 2 years’ of experience in Clinical Mental Health setting.
• Fully trained and recognized as a supervisor of Evidence Based Practices utilized by the agency (within one-year from date of hire).

Special Skills:

• Possess and utilize effective verbal and written communication skills.
• Ability to be self-motivated, work independently and as a team member.
• Ability to represent the agency in a professional manner within the community.
• Bilingual (English/Spanish) preferred, but not required.

Licensure, Registration, Certification:

• Valid Washington State driver’s license and required minimum liability for WA State.
• Must be deemed insurable as determined by Catholic Charities liability provider.
• Licensed as LMHC, LICSW, or LMFT.
• Obtain, eligible, or meets eligibility requirements for Approved Clinical Supervisor in the State of Washington.

Employment is conditional upon:

• Being cleared by criminal background check and fingerprinting when required.

Wage: $95,000 to $105,000 Salary/year - depending on experience
Schedule: Monday - Friday, 8:00 am - 5 pm, in office
Benefits:

• 13 paid holidays, 12 days of vacation, 12 days of sick leave per year.
• Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities.
• Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment.
• Basic Life Insurance paid 100% by Catholic Charities.
• Flexible Spending Account eligibility following 6 months of employment.
• Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment.
• Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft.
• Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools.
• Annual longevity awards begin at 5 years of employment.

It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.

Catholic Charities Serving Central Washington provides help and creates hope for thousands of people each year regardless of religious, social, or economic backgrounds. Though serving the outreach efforts of the Diocese of Yakima, Catholic Charities is a separate 501(c)3 charitable organization, funded in part by the State of Washington, federal contracts, the United Way, fees for service, grants, foundations, and charitable contributions. While rooted in a Catholic tradition that shapes its core mission of service to all, staff do not need to be Catholic to work for Catholic Charities. We serve all in the community, regardless of faith, race, gender, social class, or economic status. With office locations in Yakima, Wenatchee, Richland, Moses Lake, and Sunnyside, as well as our multi-family housing sites across Central Washington, we serve nearly 50,000 people annually. The agency remains a testimony to its ongoing mission of “Bringing Hope to Life.”

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