Part-time Nights/Weekends, Remote/Hybrid, Customer Service Representative Job at Centah Inc, Fort Lauderdale, FL

d21kSU8ydmY5MjFaZFFQaFZiaXY5QWtkdnc9PQ==
  • Centah Inc
  • Fort Lauderdale, FL

Job Description

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 1 week of in-office onboarding/training.**

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role:

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

Responsibilities:

  • Answer incoming calls and respond to customer’s requests
  • Ability to work in a fast paced environment
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines

Requirements

  • High school graduate or G.E.D.
  • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
  • Excellent oral and written communication skills
  • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
  • Ability to type at least 25 words per minute is preferred
  • Experience in providing exceptional customer service and maintaining established quality requirements
  • Must be able to pass a background check

Benefits

  • Opportunity to working from home
  • $15,000 Life Insurance (Company Paid)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • Weekly/monthly gift card drawings/contests for meeting goals
  • Career learning and development programs
  • Casual dress code

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Next steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a virtual interview.

Job Tags

Casual work, Remote job, Flexible hours, Night shift, Weekend work,

Similar Jobs

ExxonMobil

Machine Learning Engineer Job at ExxonMobil

 ...life and meet societys evolving needs. Learn more about our What and our Why and how...  ...here . Job Role Summary ML Engineering is a technical field that deals with the...  ...customers on a reproducible way. The Machine Learning Engineer role leads and coordinates... 

Vincennes University

Clerk Typist II Job at Vincennes University

 ...operations of the Registrar's Office. The position involves extensive data entry and analysis of student data. This position works directly...  ...as assigned. Occasional overtime in the evening and on weekends is required. Required and Preferred Qualifications Education... 

Weldaloy Specialty Forgings

Process Engineer (Aerospace Manufacturing) Job at Weldaloy Specialty Forgings

 ...processes with a focus on repeatability and efficiency Contribute to continuous improvement analyses to ensure the product being manufactured will satisfy quality requirements and meet or exceed cost objectives Originate ideas to solve engineering and manufacturing... 

Lotus Sales

Summer Sales Internship - Make $7,000 - $20,000+ (Training Provided) Job at Lotus Sales

 ...Make $7,000$20,000+ This Summer Sales Internship (No Experience Needed) Join a high-energy team, get real sales training, and build confidence fast. Housing options available for interns who relocate. What Youll Do Door-to-door sales (meet homeowners, present... 

DataClover

Experienced Automotive Technician Job at DataClover

 ...Check/drug screen Experience level: ~1 year Ability to commute/relocate: ~ Santa Barbara, CA: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Experience: ~ dealership or independent repair facility:...