At Pyramid Global Hospitality (also known as Benchmark Hospitality), people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Location Description:#PGH-DU #PGH-BMC
#PGH-DU
Overview:The PBX/Phone Operator Agent is responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image. In addition, assist with checking guests into the front desk, luggage assistance and creating guest name badges.
This is a full-time position.
Weekend availability required.
Answer and process all incoming/outgoing guest and in-house calls.
Responsible for Maintenance Service ticket input and tracking.
Be knowledgeable of all services provided by the hotel to answer guest questions.
Ensure guest name badges are created and organized based on the group arrivals.
Assist with checking guests in and collecting and distributed guest luggage.
Previous guest or customer service experience preferred.
Good computer skills. Knowledge of Microsoft Outlook, Excel and Word preferred.
Friendly and outgoing personality. Likes to talk to people.
Job Category: DU CareersInHotel
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