Job Description

Opportunity: Phone Operator
Answer and direct internal and external telephone calls in accordance with established guest service and sustainability standards.
Potential Career Path
Front Desk Supervisor –Front Office Manager – Assistant General Manager
Essential Job Functions
Promptly and professionally answer telephone calls and ascertain. the correct extension and direction of call.
Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested.
Receive wake-up call information, input accurately into the automated wake-up system and verbally confirm time with guest.
Page guests and patrons using the public address system.
Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests.
Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately. Initiate emergency response as necessary and legibly document pertinent details.
Respond to and resolve all complications and complaints.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
Position Requirements
High School diploma or equivalent.
Previous receptionist or customer service experience preferred.
Work Environment and Context
Work schedule varies and may include working on holidays and weekends.
Requires standing for extended periods, speaking, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Tags

Immediate start, Weekend work,

Similar Jobs

Iclivia

Front end developer Job at Iclivia

...Job Role : Full-stack developer Proficiency in React and Node.js. Experience: 5+ years Location: Remote Duration: 4 months Joining: Immediate to post 15 days Required... ...Design, develop, and maintain scalable web applications using React and Node.js / Salesforce...

Sound Physicians

Pulmonary Critical Care Physician Job at Sound Physicians

...Transform patient care and community as a Pulmonary Critical Care Physician in Medford, OR! Our mission in Medford is to provide "better" in every sense-better healthcare, better teamwork, and a lasting impact on the community we proudly serve. Ready to grow your career...

Hyatt

Concierge Job at Hyatt

...Summary The Concierge is responsible for creating a welcoming first impression and for providing current information about the local... ...the ability to assist and/or respond accordingly. Provide personalized phone calls to VIPs and other designated guests welcoming...

Cafe Zupas

Cashier / Customer Service Job at Cafe Zupas

...Cashier/Customer Service 6 Raises Your First Year & No Sundays/Late Nights ~ Eligible for 6 Raises in 1st Year ~ No Sundays... ...prep, food service, and other tasks to help our quick-service restaurant run efficiently. Are you a customer service rockstar? Do you want...

GreatAuPair LLC

Au Pair Job at GreatAuPair LLC

...bed. Will have your own room and bathroom. We live in the beautiful town of Waimea, and the beaches are only 20 minutes away. Will provide everything you need and willing to pay $400 a week. Your work week is 3-5 days a week, around 5-6 hours a day. All you will be responsible...

Phone Operator Job at Cadillac Hotel & Beach Club, Miami Beach, FL

eDJ0RFBXM1Y4V3haZGdqbldyaXE4UThadEE9PQ==