Job Description

Duties:

• Provide guests with an experience that will always be remembered and with the highest level of responsiveness.
• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Maintain the cleanliness and organization of pool area.
• Acknowledge and greet all guests with utmost courtesy and urgency, to assist.
• Monitor use of the slide and ensure safety guidelines are followed.
• Serve as “first responder” and “gatekeeper” assisting guests, answering questions, aiding, and responding to needs quickly and accurately.
• Handle customer service needs with a friendly and caring – yet assertive – demeanor, following resort standards and safety guidelines; 
• Must be comfortable approaching guests who may not be following policies; capable of handling escalated situations.
• Regularly clean and disinfect the pool furniture, remove towels, arrange lounge and deck chairs, empty trash cans, clear tabletops, and maintain walkways and stairs.
• Enforce pool rules
• Perform the daily opening/closing procedures, including informing swimmers of closing 15 minutes in advance: 
• Disinfecting and straightening chairs and tables: putting umbrellas up/down: sanitizing regularly touching surfaces; 
• Removing soiled towels and stocking clean towels; and securing property upon leaving.
• Assist with events, programs, and activities as requested
• Ensure that all guests are wearing wristbands and verify hotel guests; respectfully and with high courtesy, work with guests to resolve infractions.
• Collect items left by guests; store lost items in the lost and found; retrieve and return to the owner as necessary.
• Visually inspect the pool to ensure proper clarity and cleanliness; notify the manager of any items that would require immediate attention.

Qualifications:

• Must be able to lift at least 30 pounds, stay on feet for long periods of time, and be physically able to complete the execution of duties.

This resort offers breathtaking valley views, over 40,000 square feet of versatile indoor and outdoor event spaces, and 353 newly renovated guest rooms. Our diverse dining outlets include the award-winning Top of The Rock restaurant, celebrated for its excellence with multiple diner’s choice awards.

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