Job Description

Responsibilities:

• Deliver excellent customer service via phone, email, and chat to German-speaking customers.
• Assist with flight reservations, changes, cancellations, and other airline-related inquiries.
• Address customer concerns in a professional and timely manner, providing effective solutions.
• Ensure accurate entry and management of customer data.
• Work closely with internal teams to resolve more complex issues.
• Stay informed about airline policies, procedures, and current promotions.

Requirements:

• Fluent in German (both written and spoken).
• Excellent communication, writing, and listening skills.
• Positive attitude with the ability to work independently and show initiative.
• Strong computer skills, with an ECDL certificate preferred.
• Prior experience in customer service, preferably in a call center or travel industry.
• Willingness to work on a rotating schedule, including weekends.

Benefits:

• Comprehensive training provided to ensure success in your role.
• Basic health insurance after 6 months of employment.
• Career advancement opportunities and professional development programs.
• Access to mobile schemes and gym packages .
• On-site canteen offering healthy, affordable meal options.
• Monthly team events to foster a positive work environment.
• Free on-site parking and exclusive staff discounts at over 50 local businesses.

If you are passionate about providing exceptional service and are seeking a rewarding career with growth potential, we’d love to hear from you!

Language Allowance:

• An annual German language allowance of EUR 3,000, paid in monthly instalments.

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