Texas Pride Trailers is a leading manufacturer of high-quality trailers, known for our commitment to durability and customer satisfaction. Based in Texas, we pride ourselves on our innovative designs and exceptional craftsmanship. Our team is dedicated to providing outstanding service and creating products that meet the diverse needs of our customers. As we continue to grow, we are looking to expand our remote workforce with passionate individuals who share our values.
Position Overview:
As a Remote Record Receptionist at Texas Pride Trailers, you will be the first point of contact for our customers and clients. This entry-level position is ideal for individuals seeking to start their career in customer service and administrative support. You will play a vital role in managing incoming communications, maintaining records, and ensuring that our operations run smoothly.
Key Responsibilities:
- Answer and direct incoming calls to appropriate departments or personnel.
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Maintain accurate records of customer interactions and transactions.
- Assist in data entry and management of customer databases.
- Schedule appointments and manage calendars for team members.
- Process orders and ensure timely follow-up with customers.
- Collaborate with team members to resolve customer issues and enhance service delivery.
- Provide administrative support as needed, including filing documents and preparing reports.
- Uphold company policies and procedures while ensuring customer satisfaction.
Requirements:
- High school diploma or equivalent required; some college coursework is a plus.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage time effectively in a remote environment.
- Previous customer service or administrative experience is preferred but not required.
- Basic knowledge of CRM software is a plus.
- A positive attitude and willingness to learn.
Benefits:
- Competitive salary with opportunities for growth and advancement.
- Flexible work hours and a remote work environment.
- Comprehensive training and onboarding program.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) plan with company match.
- Employee discounts on products and services.
- A supportive and collaborative team culture.
How to Apply:
If you are a motivated individual looking to kick-start your career with Texas Pride Trailers, we want to hear from you! Please submit your resume and a cover letter detailing your interest in the position.
Texas Pride Trailers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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