Representative Customer Service - Remote Job at Harley-Davidson, Remote

eDI5Sk8yYlUrR3hhZEE3a1dyU3U5QWdjdmc9PQ==
  • Harley-Davidson
  • Remote

Job Description

 

Auto req ID : 31314
Title : Representative Customer Service - Remote
Job Function : Customer Service
Location : Remote 
Company: Harley-Davidson Motor Company
Full or Part-Time: Full Time

 


 At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?

 

We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be.

 

This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work. Remote employees are expected to have a dedicated, quiet and distraction-free work space and an internet connection that’s sufficient for completing their job remotely.

Job Summary

The Representative Customer Service works as an integral part of the Customer Support Center to field customer calls and questions. This position involves responding to a variety of inquiries, making some decisions without established resolution methods and working with multiple areas within Harley-Davidson to assure resolution of routine and non-routine issues and inquiries. This position is responsible for troubleshooting and providing clear and complete documentation of customer problems and requests, as well as meeting pre-established metrics.

Job Responsibilities

  • Employee will be responsible for interacting professionally with a variety of stake holders via various communication mediums (written and/or verbal).
  • Work with stakeholders to promptly and accurately resolve problems and identify and communicate trends
  • Continually meet or exceed minimum pre-established metrics for customer service quality as monitored on a weekly, monthly, and yearly basis
  • Work with multiple internal stakeholders to access available information, conduct research or gather data to solve complex customer inquiries and problems
  • Demonstrate and continuously improve knowledge of all Vehicle, Parts & Accessories, General Merchandise, and other Harley-Davidson programs and procedures
  • Participate in a self-directed work team and hold self and team members accountable to team determined guidelines, rules, and policies in a constructive manner

Education Requirements

High School Diploma or Equivalent Required

Education Specifications

N/A

Experience Requirements

Required

  • Typically requires a minimum of 2 years of related experience.
  • Experience in technical customer service/account management, wholesale customer relationship management, call center, or order system management
  • Demonstrated ability to effectively communicate, influence and resolve issues using various methods (telephone, email, face-to-face, etc.).
  • Ability to work with team members to solve problems that may not have an established resolution method

Preferred

  • Demonstrated ability to work with minimal supervision

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

 

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

 

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here .

 
Applicants must be currently authorized to work in the United States.

 



 
Direct Reports: No 
Travel Required: 0 - 10% 
Pay Range: 50,900 - 76,400
 
Visa Sponsorship: This position is not eligible for visa sponsorship 
Relocation: This position is not eligible for relocation assistance 

#LI-REMOTE

Job Tags

Full time, Part time, Remote job, Relocation, Relocation package,

Similar Jobs

Southern Valley Schools

Spanish Teacher Job at Southern Valley Schools

 ...Southern Valley is looking for excellent Spanish teacher candidates to apply for an opening for the 2026-2027 school year. Southern Valley is located about 1 hour Southwest of Kearney. We have an excellent staff as well as excellent facilities. Our teacher/student... 

Bruckner's Truck & Equipment

Tier 1 Diesel Service Technician/Mechanic - Odessa, TX Job at Bruckner's Truck & Equipment

 ...Since 1932 -Video Don't forget to Like and Subscribe! Keywords: Diesel OR Trucking OR Dealership OR ADP OR Mack OR Volvo OR Caterpillar OR Allison OR Cummins OR Dealer OR Heavy Equipment OR Trailer OR Truck Sales OR Deal Sheet OR Class A OR CDK OR Frame Shop OR Foreman... 

Keurig Dr Pepper

Truck Driver CDL Class A Job at Keurig Dr Pepper

**Job Overview:****Local UDS Driver - Indianapolis, IN****About the Role**+ Local UDS Drivers...  ...by the customer.+ No previous experience is required and Drivers will receive hands...  ...This position could include: Driving - CDL - Class A CDL - Delivery Truck Driver -... 

Duquesne University, School of Pharmacy

Assistant Professor-Pharmaceutical Sciences Job at Duquesne University, School of Pharmacy

 ...Assistant Professor Pharmaceutical Sciences Position Number: 330148 The Duquesne University School of Pharmacy seeks to fill...  ...School and University service assignments Support student success through advising and coaching Direct undergraduate research... 

BrightStar Care of Chattanooga

Attention CNAs and Caregivers - You want shifts? We have shifts! $15.00 per hour/Weekly Pay/Direct Deposit/Flexible Schedule/Flex Scheduling Job at BrightStar Care of Chattanooga

You want work? We have hours! The pandemic is behind us (hopefully) and we need dependable, consistent...  ...you will enjoy the following benefits:* $15.00 p/h plus $1000 sign-on bonus* Flexible Schedule* Mileage .58 per mile (anytime you have your patient in your car...