Job Description

Scope: To provide high standard of customer service and to contribute to the achievement of the store target.

Key Responsibilities:

• Providing exceptional standards of customer experience surpassing customer expectations at every opportunity by following CLIC Selling Ceremony and carrying out CRM activities according to the Company’s policies and procedures
• Demonstrating and reflecting the exceptional lifestyle image of CLIC through customer service, attitude, personal grooming and behavior
• Developing a detailed knowledge of the product to provide exceptional and knowledgeable customer service
• Participating in and representing CLIC during events and activities
• Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the store performance
• Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets
• Actively ensuring merchandise presentation reflects VM standards and general tidiness and cleanliness of the store at all times
• Playing an active role in replenishing stock according to CLIC procedures and policies
• Ensure the product is kept in the best way and the tag and the correct price.
• Collaborate with the team in organizing the product in the stock room by
• participating in stock takes and helping to keep the stock room tidy and clean·
• Attending and participating in all store meetings and training events as required ensuring good communication is maintained

Skills:

• Demonstrable success gained as a Sales Associate
• Excellent communication skills both written and verbal
• Fluent in English
• Demonstrable sales skills
• Knowledge and understanding of the importance of great customer service
• Successfully able to handle multiple demands and competing priorities
• Seeks opportunities to be proactive and pre-empt client needs
• Demonstrates respect and politeness and regularly exceeds customer expectations
• Shows innovation and initiative in setting customer care standards
• Team player
• Strong attention to detail
• Able to work flexibly, embrace and manage change
• Well-groomed and demonstrate an attitude of professionalism, conscientiousness, and reliability
• Enthusiastic, self-confident and self-motivated
• Professionalism is maintained under all circumstances
• Prepared to go the extra mile to achieve targets

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