Job Description

Do you want to use your analytical expertise to align business functions and organizational goals? You can do that. Ready to drive revenue improvements through process redesigns and the integration of new products or services? As a Senior Business Analyst at Spectrum Business, you can do that.

Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment. 

BE PART OF THE CONNECTION

You collect and analyze data from multiple sources to assess complex business operations, identifying opportunities to streamline workflows and enhance the customer experience. You develop and implement strategies to improve efficiency, reduce operational bottlenecks, and drive digital transformation. You create and update detailed documentation capturing process changes, system enhancements, and tool optimizations to ensure clarity and consistency across teams. Collaborating with multiple business units, you present optimal solutions, document cross-functional team requirements, and provide regular progress updates. You work both in-person and remotely within a dynamic office environment, fostering cross-functional teamwork and innovation.

WHAT OUR SENIOR BUSINESS ANALYSTS ENJOY MOST

• Work with stakeholders to analyze operations and recommend solutions that align business functions with organizational goals.
• Design and implement optimized workflows to enhance service reliability, reduce operational costs, and improve response times.
• Analyze telecommunications business processes (e.g., sales support, order management, engineering, billing) to identify inefficiencies and improvement opportunities.
• Recommend solutions for general business processes and planning based on an in-depth understanding of the company structure, policies and procedures.
• Utilize automation tools (e.g., Robotic Process Automation [RPA], workflow management software) to streamline repetitive or inefficient tasks.
• Collaborate with cross-functional teams to ensure seamless process execution .
• Develop detailed process documentation, including SOPs, process maps, and training guides, for internal teams .
• Compile, analyze, interpret and present complex processes to propose new strategies for current and future business changes.

WHAT YOU'LL BRING TO Spectrum Business

Required Qualifications

• Experience: Five or more years of business analysis or related experience.
• Education: Bachelor’s degree in business or a related field.
• Technical Skills : Proficient in Microsoft Office.
• Skills: Expert in analyzing and interpreting data for multiple projects simultaneously; Prioritization, organizational and English communication skills.
• Abilities: Ability to work independently in a collaborative, dynamic team environment.

Spectrum Business CONNECTS YOU TO MORE

• Embracing diversity : A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
• Learning culture : Company support in obtaining technical certifications.
• Dynamic growth : Paid training and clearly defined paths to advance within the company.
• Total rewards : Comprehensive benefits that encourage a work-life balance.
  

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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Tags

Full time, Local area, Remote job,

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