Job Description

Job Description and Duties

Applicants who previously applied in response to Job Posting JC-456453 with the final filing date of 12/26/2024, must reapply to be considered for this recruitment.

This position is located at the DMV Headquarters in Sacramento.

Are you a passionate, dependable professional ready to take the next step as a Lead Technician? The Refunds Unit is looking for an energetic and driven candidate who thrives in a team environment, values top-notch customer service, and brings strong leadership and interpersonal skills to the table. If you're organized, adaptable, and eager to make an impact, we want to hear from you!

The SMVT will play a key role in researching and resolving complex customer cases, assisting both internal and external customers with vehicle registration credit card chargebacks, refund claims, and Vehicle License Fee refund requests submitted via field offices, mail, and online. In this role, you will be trained to process transactions, manage workflows, track workload completion, verify accuracy, and ensure efficient processing. Additionally, you will help train new employees, compile reports, develop and implement procedures, and interpret and apply relevant laws and regulations. As a lead technician, you may also have the opportunity to serve as a subject matter expert on process improvements and modernization projects.

All eligible applicants may apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply.

The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Moving and relocation expenses will not be reimbursed for this position.

To be considered for this job vacancy, applicants must indicate the Job Control/Code (JC) number and position number(s) in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" box of the Examination/Employment Application (STD. 678), and submit all items listed under Required Application Documents below by the Final Filing Date. Employment history information must be submitted on the Examination/Employment Application (STD. 678); attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date may result in elimination from the recruitment process.

You will find additional information about the job in the .

Working Conditions

Works in office setting, at a desk as well as in direct contact with co-workers and Management staff, team members.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Applicants must be eligible for appointment (e.g., must take and pass examination); see Who May Apply section below for more information. Additionally, applicants must have authorization to work in the United States. Please note that we are unable to provide visa sponsorship at this time.

Using the online application system as specified in this announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement. Advertisement may be used for subsequent vacancies within 180 days.

Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your Examination/Employment Application (STD. 678), resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security number (SSN), birthdate, student identification number, driver license number (unless required), photograph, basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age. Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission.

Possession of the Minimum Qualifications will be verified prior to interview and/or appointment. If it is determined that you do not meet the Minimum Qualifications, your name will be removed or withheld from the eligibility list, rendering your eligibility as inactive and ineligible to be hired for the position. Candidates whose names have been withheld from an eligibility list may file an appeal with the State Personnel Board.

If you are using education to meet the minimum qualifications, please include a copy of your unofficial transcripts for verification. Foreign transcripts must be accompanied by an academic credential evaluation. Below is the link to a list of approved agencies.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Effective analytical skills; verbal and written communication skills; interpersonal skills; and knowledge of PC, ORACLE, RUMBA, VR Registration Programs, detail-oriented; able to work effectively with the public, peers, and management; a positive demeanor; and able to demonstrate professionalism.

Benefits

The Department of Motor Vehicles and the State of California offer many benefits to its employees. These include health, vision, and dental benefits; retirement plans (CalPERS); savings plans (401K and 457b); leave benefits; insurance (such as group legal insurance and group long term disability insurance); and employee assistance program. Benefits may be based on the job classification, bargaining unit, tenure, time base, and length of appointment. Click on each web link below for more information.

• Benefits summary -
• Benefits afforded by membership in the California Public Employees Retirement System - (click on "CalPERS")
• Benefits and protections provided to public employees by the State Civil Service -
• Job descriptions and pay scales -

Job Application Package Checklist

Contrary to the "How To Apply" and "Alternate Application Process" sections of this job posting, the Job Application Package Checklist is not required. However, applicants must submit all Required Application Documents identified under the "Application Instructions" section by the final filing date.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.

Job Tags

Permanent employment, Full time, Relocation,

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