Position Title: Shelter Advocate
Reports to: Shelter Supervisor
Shift: Three rotating 12 hour shifts a week (7am- 7pm)
Purpose: To provide service management, advocacy, support, crisis intervention, safety planning, assessments, and follow-up services to survivors of domestic violence and their families.
AGAPE’s Purpose:
In accordance with AGAPE’s Mission and Purpose, all staff of AGAPE and any program of AGAPE will be an active member of a local church and serve in harmony with AGAPE’s Statement of Faith signed annually by all those who provide services on behalf of AGAPE.
No person on the grounds of race, color ,national origin, disability, age, religion, or sex shall be excluded from participation in, or be denied benefits of, or otherwise be subject to discrimination of services, programs, or employment provided by AGAPE and its contracted agencies except as allowed by federal law.
Duties and Responsibilities:
Direct Services: Provides assessments, advocacy, safety planning, crisis intervention, and community resources to survivors of domestic violence and their families. Works directly with victims to determine areas of need, set goals, and develop a service management plan. As needed/assigned, facilitates support/education groups for victims. Attends trauma-informed trainings and/or staff meetings provided monthly (required to attend six trainings/meetings per year).
Administrative: Answers phones (hotline or crisis calls), assists victims with required paperwork and program intake. Provides information, linkage, and referral with service providers. Provides administrative team support.
Reporting: Documents client interactions and crisis interventions into database software. Communicates shift details with supervisors.
Qualifications:
Must be a competent professional with excellent interpersonal and communication skills, maintain confidentiality, ability to take initiative, conflict management, culturally sensitive, team focused and collaborative, and ability to clearly/objectively document information.
Qualifications include:
· BA/BS in human service field or equivalent training and work experience
· Experience in crisis intervention and working with victims of domestic violence preferred
· Team player with strong decision-making skills
· Proficient in MS Office
Will discuss employee benefits at interview.
Email tlopez@agapenashville.org
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