Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Loud Noises (Equipment/Machinery)

Job Description

Reports To: Field Services Manager

Location: East Coast – Tewksbury, MA

Position Summary:

Coordinate and perform service/calibration/maintenance on automated lab equipment for various customers in the factory-based depot. Build and maintain strong customer relationships via outstanding service and technical support. The individual will assist in the factory-based service depot with repair, maintenance, and calibration of customer-owned lab equipment.

Crucial Job Functions and Accountabilities:

• Promote, quote, schedule, and perform In-Depot maintenance and repairs of customer-owned automation lab equipment.

• Produce and distribute high quality Field Service Reports of work performed.

• Promote and Quote service contracts for automation equipment customers.

• Work with equipment vendors to report quality issues and maintain technical knowledge of current and emerging automation equipment.

• Quality Control support including new process development, technical communications, training, and solving.

• Strong interpersonal skills and the ability to efficiently connect with all levels of personnel internal and external to the company.

• Maintain and update CRM database.

Minimum Requirements/Qualifications:

Travel Requirements:

• Ability to travel overnight up to 25%

Educational Qualifications:

• Associate Degree in an engineering related field or equivalent experience (Bachelor’s degree preferred)

Experience Qualifications:

• 3+ years’ experience in mechanical troubleshooting and repair

• High proficiency in technical troubleshooting and repair

• Experience in customer relationship management

• Excellent digital literacy including an understanding of Microsoft Office applications and Operating Systems (Windows, Word, Excel, and Access)

• Ability to efficiently learn and use CRM applications (SalesForce.com experience preferred)

• Strong oral and written communications skills

• Ability to operate independently, with initiative, and good business judgment

• Strong interpersonal and time management skills

• Ability to write reports, business correspondence, and procedure manuals

• Ability lift and/or move up to 75 pounds

Physical Requirements / Work Environment

• Electronics manufacturing setting with personal protective equipment (PPE) requirements including but not limited to: safety glasses protection and closed toed footwear.

• Prolonged periods of sitting required.

What We Offer

Compensation

• Competitive Hourly Pay Rate

• Additional shift differential for 2nd shift and 3rd shift positions

• Annual performance-based bonus

• Annual merit performance-based increase

Excellent Benefits

• Benefits & Total Rewards | Thermo Fisher Scientific

• Medical, Dental, & Vision benefits-effective Day 1

• Paid Time Off & Designated Paid Holidays

• 401K

• Tuition Reimbursement

• Employee Referral Bonus

• Career Advancement Opportunities

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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