Job Description

Our Story:

At COSMO, we’re on a mission to inspire kids to do amazing things in the real world, and we’re building purposeful technology and a passionate community of families to do just that! 

Our groundbreaking, family-centric technology is re-defining what it means for kids to be connected. Parents use our products and services to foster their child’s independence, self-confidence, and sense of adventure. 

COSMO’s flagship product is our award-winning JrTrack Kids Smartwatch. It’s an all-in-one phone, GPS tracker, step counter, music player, and more - all right on a child’s wrist. And it’s all securely managed by our Mission Control Parent App, where parents utilize GPS features, set safety alerts, add approved contacts, set reminders, and more. 

We’ve been recognized as a best choice kids wearable by PCMag, Safewise, Fatherly and more, and we’re just getting started.

About the Role:

We are seeking a talented and dynamic Sr. Operations Manager to join our team and play a crucial role in ensuring the seamless delivery of our products to customers and maintaining the highest standards of service. In this role, you’ll lead operational excellence in two critical areas of our business: customer service and supply chain logistics. 

Key Responsibilities:

Supply Chain Logistics & Partner Coordination

• Support high-level logistics strategy, with a focus on long-term scalability and performance.
• Ensure compliance with all regulatory requirements related to logistics and transportation.
• Oversee a small in-house warehouse team working on special partner shipments in Las Vegas, NV (occasional on-site supervision required)
• Identify process improvements to enhance shipping accuracy, efficiency, and cost control.
• Coordinate with the Inventory Manager to monitor inventory levels and coordinate with production and procurement teams to prevent stockouts or overstock situations.

Project & Operational Leadership

• Lead strategic initiatives and cross-functional projects from ideation through execution across the customer service, fulfillment, and operations teams.
• Partner with leadership to develop and implement operations roadmaps that align with company OKRs.
• Define project scopes, goals, success metrics, and timelines to ensure successful delivery of initiatives.
• Identify bottlenecks or inefficiencies and proactively propose and implement process improvements.
• Facilitate clear communication and collaboration across stakeholders, ensuring accountability and alignment.

Internal Operations & Team Support

• Support HR coordination efforts in onboarding, team communications, and company-wide operational rhythms.
• Build dashboards, reports, and systems to enable data-driven decision-making.
  Contribute to a culture of operational excellence, transparency, and mission alignment.

Requirements

About You:

You’re someone who’s a self-starter and results-driven individual, passionate about driving the success of a company servicing kids and families, delivering high-quality experiences that delight our customers and are eager to contribute to the growth of an innovative startup.

Your Experience:

• Experience: 5 years of experience in operations management, preferably with a focus on customer service and logistics
• Education: Bachelor’s degree in business, supply chain management, operations, or a related field (or equivalent experience may be substituted).
• Skills: Proven leadership skills with experience managing teams, strong analytical and problem-solving abilities, excellent communication and interpersonal skills.

• Analytical Mindset: Ability to interpret data to drive product decisions and identify areas for improvement, comfortable with excel and reporting programs
• Creative Problem-Solver: Passionate about creating solutions that work cross-functionally across a growing business
• Communication: Excellent written and verbal communication skills, with the ability to effectively convey complex ideas to cross-functional teams.
• Customer-Centric: Demonstrated ability to understand customer needs and translate them into valuable product features.

Your Attitude:

• Self-starter: you’re comfortable initiating action, dreaming up the next thing, and bringing new ideas to life.
• Collaborator: you thrive bringing multiple perspectives to the table and coordinating projects across stakeholders.
• Creative thinker: you love bringing new ideas to the table and aren’t afraid of the creative process to make something amazing.
• Organizer: you’re naturally driven to keep things on track, comfortable managing multiple projects simultaneously, and able to prioritize on tight deadlines.
• Mission-driven: you’re motivated by a clear mission - especially one that serves kids and grows an exciting new family brand.

Benefits

What We Offer:

• Competitive salary and benefits
• Remote working environment
• Opportunity to work for a company creating products that make a positive impact on children’s (and parent’s) lives
• Collaborative, creative, and supportive work environment

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