Job Description

Summary of Job Function

The primary role is to support and maintain BH's internal users and infrastructure.

Provide application, Telecom, network, operating system and hardware support to end-users on a variety of issues; responds to telephone calls, email and personal requests for technical support.

Documents, tracks and monitors issues to ensure timely resolution.

Moves, Adds and Changes associated with the Voice Data infrastructure.

Job-Specific Requirements of Position

Assists employees with technical problems and requests through troubleshooting, resolution and escalation if required.

Maintain Telecom Data Applications as a System Admin working with Server Support to maintain monthly patching and supporting vendor upgrades.

Responsible for all aspects of the security and health of our network and hardware including but not limited to: antivirus protection,

patch management, data encryption, etc.

Manages helpdesk requests.

Asset management of Telecom related devices.

User administration of Telecom Systems.

Assists department manager in on-going assessment and upgrading of PCs, may research and evaluate hardware and software.

Keeps informed of most recent trends and technologies.

Contribute to and help maintain up-to-date technical, policy and procedure documentation.

Perform training to staff and customers on telecom technology topics, including hardware configurations, process, database maintenance and applications.

Provide customer-focused, quality service.

Participating in Architecture Assessments.

Job Qualifications

Bachelors degree preferred.

Certification or equivalent may be substituted for a BA degree.

Experience in health care field helpful, but not required.

Industry certifications Preferred

Basic Telecommunications knowledge with experience in Rightfax, Vocera and other Telecom Applications.

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer

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