Job Description

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

About the role:

The Training/Adoption Consulting team is responsible for providing instructor-led enablement services to professional/enterprise tier customers & focus partners in order to promote autonomy & self-sufficiency, ultimately leading to value-realisation through platform usage.

As an Training Specialist, you will be responsible for delivering best-in-class enablement services to Contentsquare's customers and focus partners. Your goal will be to drive usage through foundational & use case training in order to create deep knowledge of Contentsquare’s products. You will also deliver 1-to-many training via webinars alongside your 1-to-1 customer commitments.

The Training/Adoption Consulting team sits within the Professional Services department at Contentsquare, supporting professional & enterprise tier contracts. This role is based in our Cairo office and reports to a Europe-based Adoption Consulting Team Lead.

In your day to day you will:

• Delivery of enablement services as a part of customer onboarding, ensuring new and upsold customers effectively use Contentsquare's analytics solutions.
• Delivery of enablement services to train new teams or departments within existing customer organizations on an ad hoc basis.
• Delivering platform training for Focus Partner Network solution partners.
• Delivering training through webinars to engage a wide range of customers via our 1-to-many offerings.
• Collaborating with key stakeholders across departments, including Customer Success Managers, Onboarding Programme Managers, Account Executives, and Implementation Consultants.
• Becoming a Product Expert across the full suite of Contentsquare’s core analytics products.
• Supporting our German-speaking customers for their platform training needs.

What We're Looking For:

• Fluency in English and German is a requirement.
• 1-3 years of experience in training consultancy, ideally in a SaaS MarTech/AdTech company.
• Strong presentation, communication, and instructional design skills.
• Ability to rapidly learn and train others in analytics technology.
• Experience defining, developing, and adhering to training consultancy scope agreements.
• Strong analytical and problem-solving skills.
• Ability to thrive in a global, cross-functional, team-based environment.
• Proactive work ethic, strong follow-through, and positive attitude.

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

Here are a few we want to highlight:

- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

- Work flexibility: hybrid and remote work policies

- Generous paid time-off policy (every location is different)

- Immediate eligibility for birthing and non-birthing parental leave

- Wellbeing and Home Office allowances

- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work

- Every full-time employee receives stock options, allowing them to share in the company’s success

- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

- And more benefits tailored to each country

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here .

Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.

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