Virtual Chat Assistant-Part Time Job at Baron Ad Work, Cleveland, OH

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  • Baron Ad Work
  • Cleveland, OH

Job Description

Job Title: Virtual Chat Assistant 

Job Summary: We are looking for a motivated and tech-savvy Virtual Chat Assistant to join our team on a part-time basis. The ideal candidate will provide exceptional customer support through online chat platforms, handling inquiries efficiently and professionally. This role requires strong communication skills, problem-solving abilities, and the capacity to multitask in a fast-paced virtual environment.

Key Responsibilities:

  • Respond promptly to customer inquiries via live chat, email, and messaging platforms.
  • Provide accurate, valid, and complete information based on company guidelines.
  • Resolve customer complaints effectively, ensuring a high level of customer satisfaction.
  • Identify customer needs and assist in recommending appropriate products or services.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Collaborate with team members to improve processes and enhance the customer experience.
  • Stay updated on product knowledge, policies, and company updates.

Qualifications:

  • High school diploma or equivalent; some college preferred.
  • Previous experience in customer service or virtual assistance is an advantage.
  • Strong written communication skills with excellent grammar and spelling.
  • Proficiency with computers, chat platforms, and basic office software.
  • Ability to manage multiple conversations simultaneously.
  • Strong problem-solving skills and attention to detail.
  • Reliable internet connection and a quiet work environment.

Preferred Skills:

  • Experience with CRM systems or customer support software.
  • Multilingual abilities are a plus.
  • Strong organizational and time-management skills.

Work Environment:

  • Remote/virtual work setting.
  • Flexible part-time schedule, including evenings and weekends if needed.
  • Requires prolonged periods of computer use and typing.

Compensation:

  • Competitive hourly wage.
  • Opportunities for performance-based incentives.
  • Professional development and growth opportunities.

Job Tags

Hourly pay, Part time, Flexible hours, Afternoon shift,

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