Computer Operator I Job at IGT, Egg Harbor Township, NJ

eFdoSVBtalI4bXhkZUFudFhMV3M5Z3Njdmc9PQ==
  • IGT
  • Egg Harbor Township, NJ

Job Description

Responsibilities

Serves as a primary representative of IGT to internal and external customers through our Tier One Contact Center. This team provides a 24x7x365 presence within our Network Operations Center responsible for all system activity on a high volume of games, systems and infrastructure across North America and around the world. The Computer Operator I is responsible for monitoring and reporting on Wide Area Progressive system and game level issues.  They must follow jurisdictionally and internally established controls, processes and triage steps to remediate any issue that may occur on the system.  The Operator I must be available to work on site.

Additionally, the Computer Operator I will:

  • Implement front end Primary Jackpot duties
  • Provide technical support to our NRC
  • Address, triage and escalate other casino systems issues
  • Perform follow up responsibilities with Field Services
  • Aid team members with other duties as needed
  • Communicates effectively and professionally with internal and external customers

Qualifications

  • High School diploma or equivalent
  • Must be 21 years of age and must be able to obtain a gaming card/license
  • Familiarity with Microsoft Office Suite

What will put you ahead

  • Experience with Service Desk, call center, or customer service positions
  • Able to type 35 WPM
  • Experience with SAP, Salesforce, Adobe, Doc U Sign and/or ACD systems preferred.
  • Bi-lingual Spanish English preferred.
  • NJ Casino Registration License & Nevada needed

Keys to Success

  • Building collaborative relationships
  • Decision making
  • Drive results
  • Foster innovation
  • Personal energy
  • Self-leadership

Job Tags

Similar Jobs

Epic Aircraft

Flight Instructor Job at Epic Aircraft

 ...talented and creative individuals who are interested in pursuing a career in the aerospaceindustry. WHAT YOU'LL DO As part of the Flight Department, theFlight Instructorwill instruct in and operate the fastest single-engine turboprop in the world, the Epic E1000, providing... 

Lucid Group

Associate Creative Director/Creative Director Job at Lucid Group

 ...Accelerating a brand's trajectory with data-driven strategies and creativity that moves markets. Our other capabilities include:...  ...sustainable transformation. Job Summary As Creative Director, youll serve as a creative leader within your respective vertical... 

American Income Life

Entry-Level Remote Future Leaders Job at American Income Life

 ...opportunity for you! Why Join Us: Work from Home: Create your ideal workspace and balance...  ...owned subsidiary, National Income Life Insurance Company in New York. AIL has served...  ...with life, accident, and supplemental health products to help protect members of labor... 

Tidewater Staffing Solutions

Medical Device Development Engineer Job at Tidewater Staffing Solutions

 ...My Independence headquartered medical device manufacturing client is seeking a Medical Device Development Engineer to join their team. DUTIES INCLUDE Developing and designing new medical devices for nerve repair. Project and resource management. Managing designs... 

Asbury Communities

Lifeguard Job at Asbury Communities

 ...Now Hiring: Lifeguard Committed to Resident Safety and Well-being Today is a new day. At Asbury were filling it with more laughter, more possibilities, more ways to give back, all backed by support for whatever life brings your way. We are an organization with...