Job Description

Responsibilities

Serves as a primary representative of IGT to internal and external customers through our Tier One Contact Center. This team provides a 24x7x365 presence within our Network Operations Center responsible for all system activity on a high volume of games, systems and infrastructure across North America and around the world. The Computer Operator I is responsible for monitoring and reporting on Wide Area Progressive system and game level issues.  They must follow jurisdictionally and internally established controls, processes and triage steps to remediate any issue that may occur on the system.  The Operator I must be available to work on site.

Additionally, the Computer Operator I will:

• Implement front end Primary Jackpot duties
• Provide technical support to our NRC
• Address, triage and escalate other casino systems issues
• Perform follow up responsibilities with Field Services
• Aid team members with other duties as needed
• Communicates effectively and professionally with internal and external customers
  

Qualifications

• High School diploma or equivalent
• Must be 21 years of age and must be able to obtain a gaming card/license
• Familiarity with Microsoft Office Suite

What will put you ahead

• Experience with Service Desk, call center, or customer service positions
• Able to type 35 WPM
• Experience with SAP, Salesforce, Adobe, Doc U Sign and/or ACD systems preferred.
• Bi-lingual Spanish English preferred.
• NJ Casino Registration License & Nevada needed

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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