Computer Operator I Job at IGT, Egg Harbor Township, NJ

eFdoSVBtalI4bXhkZUFudFhMV3M5Z3Njdmc9PQ==
  • IGT
  • Egg Harbor Township, NJ

Job Description

Responsibilities

Serves as a primary representative of IGT to internal and external customers through our Tier One Contact Center. This team provides a 24x7x365 presence within our Network Operations Center responsible for all system activity on a high volume of games, systems and infrastructure across North America and around the world. The Computer Operator I is responsible for monitoring and reporting on Wide Area Progressive system and game level issues.  They must follow jurisdictionally and internally established controls, processes and triage steps to remediate any issue that may occur on the system.  The Operator I must be available to work on site.

Additionally, the Computer Operator I will:

  • Implement front end Primary Jackpot duties
  • Provide technical support to our NRC
  • Address, triage and escalate other casino systems issues
  • Perform follow up responsibilities with Field Services
  • Aid team members with other duties as needed
  • Communicates effectively and professionally with internal and external customers

Qualifications

  • High School diploma or equivalent
  • Must be 21 years of age and must be able to obtain a gaming card/license
  • Familiarity with Microsoft Office Suite

What will put you ahead

  • Experience with Service Desk, call center, or customer service positions
  • Able to type 35 WPM
  • Experience with SAP, Salesforce, Adobe, Doc U Sign and/or ACD systems preferred.
  • Bi-lingual Spanish English preferred.
  • NJ Casino Registration License & Nevada needed

Keys to Success

  • Building collaborative relationships
  • Decision making
  • Drive results
  • Foster innovation
  • Personal energy
  • Self-leadership

Job Tags

Similar Jobs

Personnel Plus, Inc.

Residential Housekeeper Job at Personnel Plus, Inc.

 ...rules regarding health and safety and be aware of any company-related practices This position does not guarantee 40 hrs. more of a part-time Requirements Proven experience as a cleaner or housekeeper Ability to work with little supervision and maintain a high... 

Managed Mobile

Area Service Manager Job at Managed Mobile

 ...Managed Mobile, Inc. ( an industry leading provider of mobile fleet maintenance, is hiring a full-time Area Service Manager. Our Core Focus is developing great people, delivering a great client experience, and building a great company. The Area Service Manager... 

Zurich NA

RCIS Claims Specialist I Crop Adjuster Job at Zurich NA

RCIS Claims Specialist I Crop Adjuster127777Zurich is currently looking for a Claims Crop Field Adjuster II to join our Rural Community Insurance Services (RCIS) team. RCIS is one of the leading crop insurance providers in the U.S. RCIS offers insurance protection in... 

Perdue Farms

Digital Marketing Intern - Spring 2026 Job at Perdue Farms

 ...our team members thrive. That's Perdue. Summary Come join us at our Corporate Headquarters for Summer 2026! Our Digital Marketing Internship offer students hands-on, real-world experience within the company over an 10 - 12 week period. In this role you will work... 

Incyte Corporation

Senior Medical Director, US Oncology Medical Affairs Job at Incyte Corporation

 ...and commercialization of novel medicines to meet serious unmet medical needs in oncology and inflammation and autoimmunity. Incyte is...  ...Summary (Primary function) The Senior Medical Director, US Medical Affairsexecutes Medical Affairs programs and deliverables through...