Job Description

Responsibilities

24x365 operational support of our product development and systems integration teams, our lottery operations and customers, monitor IGT's enterprise infrastructure and escalate issues as required.

• Assist in the daily operation of computer systems.
• Carry out all tasks on the daily checklist under supervision.
• Generate reports required. Assist in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations.
• Assist in the recovery activities necessary to restore normal operations.
• Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.
• Assist in the daily operation of computer systems.
• Carry out all tasks on the daily checklist under supervision.
• Generate reports required. Assist in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations.
• Assist in the recovery activities necessary to restore normal operations.
• Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.

Qualifications

• Two-year technical college degree or comparable experience
• 2 years' experience in related field

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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