KeenLogic is seeking a Digital Content Editor to support one of our government clients. The candidate will serve as the Digital Content Editor on a high-profile internal communications platform, supporting enterprise-wide content creation, management, and revision efforts. This role reports to the Customer Experience Management Director within the Center for Enterprise Customer (CEC) and contributes to broader digital content initiatives led by the organization’s internal service departments.
The Digital Content Editor will collaborate closely with the platform’s Content Lead, Product Manager, and cross-functional stakeholders including the Customer Experience team, Communications & Marketing, IT staff, third-party vendors, and internal service providers across the organization.
This position plays a critical role in enhancing and standardizing internal communications and digital service delivery tools. The candidate will contribute to the development and maintenance of clear, consistent, and user-focused content for a large and diverse workforce, working within a collaborative, multi-disciplinary environment.
This is a full-time onsite position offering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance.
Required Qualifications
U.S. Citizen
Bachelor’s degree and 3+ years of relevant work experience in web content writing, web editing, web content management, digital editing, or 4-5 years of relevant work experience.
Experience with large enterprise Content Management Systems (CMS) (e.g., Drupal, Joomla, WordPress, SharePoint).
Experience working on product development teams with developers, designers, stakeholders, and business owners.
Experience working on projects utilizing management methodologies from waterfall to agile/scrum and project management software (e.g., Jira, ClickUp, MS Project).
Experience in appropriately managing project documentation and meeting deadlines.
Excellent communication skills (written and verbal); Ability to communicate effectively with both technical and non-technical colleagues and leaders.
Proficiency with the Microsoft Office 365 suite, including Teams and SharePoint.
Experience in web design, information architecture, user experience design, user interface design, or similar field.
Job Duties
Excellent time and task management skills; Flexible and adaptable to new technologies, changing priorities and processes.
Ability to operate effectively in team environments or autonomously, both remotely and in-person.
Must be able to secure and maintain Federal Government security clearances as deemed appropriate by senior management.
Experience in web design, information architecture, user experience design, user interface design, or similar field.
Participate on Agile development team for the continuous management and development of digital products (Intranet and other service portals).
Work with project team leads on writing assignments, customer communications, and project documentation.
Follow content revison instructions and content style guidelines.
Partner with internal subject matter experts to draft, edit, and maintain content for the House Intranet, ensuring all content is current, accurate, consistent, easy to understand, and easily accessible to the House community.
Create content and write in a clear and concise manner on a wide range of topics, including financial services, information technology, legislative services, and more.
Track and complete assignments using project management software (ClickUp).
Collaborate and communicate with content POCs and SMEs on redrafted web pages as rewritten to adhere to service model standards.
Review and act as quality assurance editor for peers on the content project.
Directly support/participate in special limited term projects and initiatives as required.
Perform other official duties and special projects as assigned in support of CAO Service Design or Customer Experience initiatives.
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