IT Helpdesk Technician Level I Job at TNT Crane & Rigging, Houston, TX

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  • TNT Crane & Rigging
  • Houston, TX

Job Description

IT Helpdesk Technician Level I Location Houston, TX :

Position Overview: TNT Crane & Rigging is seeking a dedicated and customer-oriented IT Helpdesk Support Technician I to join our growing IT team. This role is responsible for providing first-level support to end users across the organization by troubleshooting hardware and software issues, maintaining IT systems, and contributing to ongoing infrastructure improvements. The ideal candidate will possess a strong technical foundation, excellent customer service skills, and the ability to work effectively in a fast-paced environment. Key Responsibilities:

  • Respond to customer inquiries via phone, email, voicemail, and instant messaging.
  • Deliver courteous and accurate technical support to end users.
  • Troubleshoot basic hardware and software issues, including desktop computers and enterprise applications.
  • Collaborate with other IT support technicians to resolve application-specific problems.
  • Document and create knowledge base articles, setup procedures, and troubleshooting guides.
  • Install, configure, maintain, and relocate hardware and software components.
  • Resolve Level 1 incidents and escalate more complex issues to appropriate teams (Level 2/3, vendors, or network admins).
  • Track and manage all issues through the ticketing system ensuring timely resolution.
  • Follow established Standard Operating Procedures (SOPs) and helpdesk guidelines.
  • Perform user account provisioning via Active Directory and Office 365.
  • Prioritize helpdesk tickets based on urgency and impact.
  • Support and troubleshoot iPhone, Android, and Samsung tablet devices.
  • Work with Windows 10, 11, VOIP systems, and various IT tools.
Technical Skills & Experience
  • 1+ year of helpdesk or customer service experience in a technical support environment.
  • Experience with ITSM ticketing systems (e.g., Freshservice).
  • Working knowledge of Active Directory and Office 365 administration.
  • Proficient in troubleshooting workstations, mobile devices, and basic networking.
  • Understanding of common software platforms and remote access tools.
  • Experience with Mobile Device Management Systems (e.g., MaaS360)
  • Familiarity with VOIP systems and general telecommunication setup.
  • Excellent analytical and problem-solving skills.
  • Strong communication and customer service abilities.
Preferred Skills
  • Familiarity with ITIL principles and service desk SLAs.
  • Basic understanding of IT metrics and helpdesk performance indicators.
  • Exposure to system imaging, workstation installations, and endpoint management tools.
Education & Certifications
  • Preferred: Associate degree in Computer Science or related field.
  • Preferred: Certifications such as CompTIA A+,Microsoft Certified IT Professional (MCITP).
Working Conditions:
  • Office-based with occasional support at field locations.
  • Ability to work independently or as part of a team in a dynamic, fast-paced environment.
Visa Sponsorship:
  • Please note that TNT Crane & Rigging is not sponsoring visas for this position at the current time. Applicants must have authorization to work in the United States

Job Tags

Full time, Relocation, Visa sponsorship,

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