Job Description

Job Title: Medical Receptionist
Location: Nashville, TN
Position Type: Full-Time
Reports to: Clinic Manager
Hours: Monday – Friday 8:30 am – 5:00pm.
Compensation: $19.50 – $23.50 per hour, commensurate with experience.

About Us:
We are a community-focused healthcare clinic dedicated to providing comprehensive care and support for individuals with specialized health needs. Our mission is to deliver high-quality, patient-centered services that promote wellness, prevention, and access to care. We take a holistic approach to healthcare, combining education, advocacy, and treatment to improve outcomes for the populations we serve.

Clinic Overview:

Our clinic offers a full range of preventive and treatment services, including chronic condition management, sexual health services, and wellness programs. We are committed to creating a welcoming environment where patients receive compassionate care and resources tailored to their needs.

Job Summary:

The Medical Receptionist is responsible for managing front desk operations in a high-volume medical clinic setting. This role is the first point of contact for patients and visitors and is critical to ensuring a professional, organized, and welcoming environment. The receptionist supports patient intake , scheduling , insurance verification , and administrative coordination while maintaining strict confidentiality and adhering to clinic protocols. This position does not include clinical decision-making or case management responsibilities.

Key Responsibilities:

Reception & Communication

• Greet patients and visitors warmly and professionally.
• Answer incoming calls promptly, using approved scripts and protocols.
• Direct inquiries to appropriate staff members.
• Provide accurate and concise information about clinic services, hours, and appointment procedures.

Patient Intake & Scheduling

• Accurately enter, update and verify patient demographic, insurance, and contact information in the EMR.
• Schedule, confirm, and reschedule appointments using EMR.
• Send appointment reminders and follow up on no-shows using approved communication methods (text, phone, email).

Administrative Support

• Prepare daily schedules and communicate patient flow updates to clinical staff.
• Scan, fax, and file documents securely and accurately.
• Respond to medical records requests in compliance with HIPAA and clinic policy.
• Collect and process patient payments, co-pays, and eligibility documentation.

Clinic Environment

• Maintain a clean, organized, and welcoming waiting area.
• Monitor patient wait times and communicate delays professionally.

Training & Compliance

• Participate in required training for new systems, confidentiality, and compliance.
• Follow all clinic policies.

Preferred Skills and Qualifications:

• Experience with Athena EMR and patient intake software.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Excellent communication and organizational skills.
• Knowledge of HIPAA regulations and patient confidentiality standards.

Benefits:

• Generous compensation commensurate with level of experience.
• Health, Dental, and Vision Coverage.
• Short- and Long-Term Disability benefits.
• 403(b) Retirement Savings Plan.
• 27 business days of paid time off annually.
• 12 paid holidays annually.
• Employee Assistance Program.

Why Join Us?

• Be part of a mission-driven clinic dedicated to improving community health.
• Work in a collaborative environment where your role directly impacts patient experience
• Gain valuable experience with leading healthcare technology and systems.
• Opportunities for growth and advancement within the organization.

We are an equal opportunity employer committed to providing an inclusive and welcoming environment for all members of our staff, volunteers and clients. We respect equality and inclusivity for all people and will not discriminate based on race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation or gender identity. We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are.

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