Job Title: Hardware Installation Technician (NEI-11)
Location: Bethesda, MD
CyberData Technologies is seeking a reliable and detail-oriented Hardware Installation Technician to provide comprehensive IT support for both Windows and Mac environments. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to address and resolve a wide range of hardware and software issues efficiently. This role plays a critical part in maintaining operational excellence and ensuring a seamless user experience for end-users.
Responsibilities:
Organize and direct hardware installations on site surveys.
Assess and document current site network configurations and user requirements.
Design and optimize network topologies to ensure effective performance.
Analyze and develop hardware requirements, preparing specifications for hardware acquisitions.
Direct and lead the preparation of engineering plans and Technical Design Packages for site installations.
Develop and manage hardware installation schedules.
Mobilize and coordinate the installation team for deployments.
Create and maintain documentation of configuration changes at each site.
Prepare comprehensive site installation and test reports.
Coordinate post-installation operations and maintenance support.
Receive, log, and manage user-reported incidents.
Process service requests, ensuring timely delivery and adherence to service standards.
Provide Incident Management based on ITIL Framework, managing unplanned interruptions and ensuring timely resolution.
Deliver Request Fulfillment services, addressing standard changes and service requests promptly.
Manage the lifecycle of Problems through Problem Management processes, preventing incidents and minimizing their impact.
Provide VIP support for approximately 20 VIP users, ensuring superior service.
Incorporate findings from incident resolutions into a structured Knowledge Base for future reference.
Maintain and update a Knowledge Base to improve resolution times and service efficiency.
Qualifications:
A minimum of 5 years of experience in desktop support for both Windows and Mac environments.
Proven ability to manage hardware installations, including site surveys and post-installation maintenance.
Strong understanding of network configurations, hardware requirements, and installation processes.
Familiarity with ITIL Framework processes, including Incident Management, Request Fulfillment, and Problem Management.
Proficiency in creating and maintaining technical documentation and knowledge bases.
Exceptional customer service and communication skills, with the ability to provide VIP support.
Ability to prioritize tasks, manage multiple incidents simultaneously, and meet established SLAs.
Bachelor’s degree in IT or a related field is preferred.
Relevant certifications (e.g., ITIL Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.
Location: Spring Lake, MI Shift:Weekdays 2nd Shift Monday through Thursday (7:00pm-5:30am) Reports to: Warehouse Supervisor Are you an experienced forklift operator who takes pride in doing the job right and doing it safely? We're looking for skilled operators to join...
...financial statements and reports. Perform data entry and maintain accurate financial records. Reconcile bank statements and accounts. Process accounts... ...years of accounting experience (internships or entry-level roles preferred). ~ Basic understanding of accounting...
...Position Overview: American Landscape is seeking individuals who are hard-working and interested in a Full-time or seasonal snow removal equipment operator positions. These individuals need to be self-motivated and able to work well independently to provide a high-...
...fastest growing grocery stores. Whether you're interested in joining as a Store Associate, Cashier or Stocker - you'll act as the face of ALDI while collaborating with your team to deliver an exceptional shopping experience. That can mean making sure products are available...
...Training Corporation (MTC)! At the **Bay Correctional Facility in Panama City, FL,** our... ...determined by management.**Education and Experience Requirements:**High school diploma or... ...recruit training course for correctional officers required. Must be eligible for or...