Every time our customers make a deposit, we make real-time, data-driven decisions that determine how quickly our customers can use that money. This is a business-critical space that directly impacts the lives of millions of customers. Our mission is to give our customers faster access to their money while protecting them from bad actors. The space has high visibility and sits at the intersection of customer experience, fraud prevention, and regulatory compliance.
About the Role
We are seeking a highly-capable, dedicated process professional who has excellent communication skills, pays attention to detail, and excels in a team environment. This is an individual contributor role that will be responsible for autonomously leading across a variety of stakeholders and partners to ensure compliance and risk mitigation within this highly regulated space.
Your Responsibilities:
Own and manage a portfolio of technology processes, acting as the primary point of contact and subject matter expert.
Develop, maintain, and ensure quality and consistency of formal process documentation, including process maps, standard operating procedure, business continuity plans, internal knowledge articles, and customer disclosures.
Maintain audit-readiness for all processes by managing process controls and facilitating review sessions with Audit and Risk partners.
Facilitate alignment between key internal stakeholders with assistance from senior team members.
Regularly monitor processes, perform risk assessment, identify gaps and ensure adherence to regulatory, compliance, and legal requirements.
Drive the identification and implementation of process improvements in collaboration with cross-functional partners, including Risk, Product, and Engineering.
Resolve complex problems, and effectively escalate systemic breakdowns by engaging the right stakeholders and partners.
Lead and manage special projects and initiatives as needed, ensuring timely and effective completion.
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 2 years of experience in Process Management, Project Management, Relationship Management or Risk Management
Preferred Qualifications:
Bachelor’s Degree or military experience
Agile, Business Process Management, or Project Management certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $86,300 - $98,400 for Sr. Process Manager Richmond, VA: $78,400 - $89,500 for Sr. Process Manager Wilmington, DE: $78,400 - $89,500 for Sr. Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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